Strata Assistant

**About the Role**
**Strata Assistant - Erina, Central Coast

We’re a fun-loving Property Services business with a large number of properties, buildings (and personalities) under management. We are growing fast and waiting for the right people to join our team, not just anyone. Culture fit and great banter is critical to the success of the individuals and the business.

This Assistant Strata Manager position has been created as a result of the growth of our business, and we are looking to welcome someone energetic and motivated to provide exceptional administrative support to our stakeholders (Owners Corporations), working directly alongside our Strata Managers.

**What does the opportunity involve?**

We are offering a full-time position, Monday to Friday, from 8:30 am to 5:00 pm (or as negotiated). This role has the potential for career growth, possibly evolving into a Strata Manager position or another area within our property divisions that aligns with your interests.

You will be responsible for delivering quality services to our clients, as well as any assistance under direction of Strata Managers. This position requires you to demonstrate initiative, follow direction and process, be proactive & anticipate areas where services are needed, as well as maintain a remarkably high standard of communication when liaising with clients.

**What’s a day in this role involve?**
- Working with an experienced team focused on accuracy, efficiency, and client experience.
- Handling incoming and outgoing phone calls related to the portfolio and as directed by the Strata Managers. You’ll use initiative, knowledge and experience to answer client queries when possible.
- Liaising with clients & stakeholders, both in the office or on client sites - yes, you get to do some field trips with the strata managers
- Providing general office support, including arranging appointments, assisting with meetings, general clerical work - drafting letters, filing, copying, mail, key authorities - you get the idea
- Maintaining accurate client data within software programs.
- Assisting with daily banking functions & reconciliations.
- Maintaining records, both hard copy and electronic filing.
- Issuing and managing keys signed out by contractors.
- Solving issues, providing support and sound advice to clients.
- Drafting clear and concise correspondence on a regular basis.
- Building rapport across various service industries, liaising with residents, owners, property managers, solicitors, contractors.
- Complying with general office policies, procedures, and all legal requirements.

**To be successful in this role you ideally will be;**
- Not essential (but will give you a great head start) - 2+ years of clerical or customer service experience.
- Excellent phone manner and customer service skills, with the ability to communicate clearly and resolve issues promptly.
- Proven resilience & the ability to work under pressure.
- Strong administrative skills, high attention to detail & the ability to multitask.
- An understanding of the importance of providing accurate advice and meeting deadlines.
- Skilled in MS Word, Excel, & Outlook.
- A positive attitude and the ability to contribute to a progressive company.
- Maturity, effective communication skills and a team player.
- A willingness to learn basic strata knowledge to answer routine queries.
- Ideally a Central Coast local as we wouldn’t want a commute to tarnish your day

Remuneration is negotiable based on skills and experience. To be structured around a base salary and allowances.