Apply in 3 Minutes Strata Support Consultant

Posted Monday 1 September 2025 at 2:00 pm

Overview

Life at PICA Group: We asked our people what made working at PICA special, and they highlighted belonging, flexible ways of working, making a difference every day, opportunities for challenge and growth, and our PICA Perks.

Who is PICA Group? PICA Group is Australia’s leading strata and property services provider made up of a unique network of industry specialist businesses in strata and facilities management, property development, debt recovery and legal services. We enhance Australia’s community living by caring for one of our customer’s most valuable assets, their investment, and their home.

Who we’re looking for

We are on the lookout for a customer-focused Strata Support Consultant located at our Southport office. This role is integral to our core business of delivering professional strata management services to our clients. We work as one team to deliver value to our customers and we love converting challenges into opportunities. We pride ourselves on having fun while working hard to be the best in the industry and some of this team’s magic can be found in their warm and friendly approach.

Responsibilities

- Responding to a high volume of inbound calls and emails from external clients, industry contacts, and internal branches.
- Confidently manage customer expectations about critical tasks and responsibilities.
- Provide excellent customer service by being informative, courteous, and professional to all internal and external customers.
- Ensure that exceptional customer service is maintained, and complaints are resolved proactively.
- Ensure that all data is entered into our systems accurately and promptly.
- Become technically proficient in using our customer relationship management system (CommunityHub), contact centre software (Genesys Cloud), and other software systems to perform tasks and answer queries.

Qualifications

- Ideally, you have at least one year of customer service experience in a professional services industry such as insurance, financial services, real estate, etc.
- You have a passion for providing excellent customer service.
- Cert III level education is preferred but not required.
- You’re known for your exceptional data entry and document administration skills.
- You’re a natural communicator and always ensure that stakeholders are informed.
- You tend to identify problems quickly, understand the customer service workflow, and focus on solutions.
- You make effective use of multiple technology systems and software. (Contact centre software, CRM, Outlook, Excel, Word, etc.)

What we can offer you

If you haven’t heard of PICA Group, check us out. We have over 700 staff and 30 branches along the east coast, from Far North Queensland down to Tasmania. We’re undergoing an exciting transformation, investing heavily in new products, technology and people initiatives — it’s a great time to join and be part of our growth. Still not convinced? Check out what our employees have to say about working at PICA on Glassdoor; a 4.6 star rating is indicative of our workplace.

How to apply

If you’re ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link.

Legal and equal opportunity

At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.

For up-to-date information about PICA Group, visit us: picagroup.com.au

You must have the right to live and work in this location to be considered for this opportunity.

It is PICA Group’s policy not to accept speculative CVs from Agencies, unless the role has been released directly to the agency. If we require any assistance from agencies on any roles, a member of the Talent Acquisition team will contact agencies directly.

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