Head of First Party Lending

Head of First Party Lending

**About the role****:

- Permanent, full-time**

The role of Head of First Party Lending is a pivotal role within our Lending and Insights team and is accountable for delivering a differentiating omni channel home lending experience for People First Bank. Reporting to the Group Head of Lending, the role will drive growth by executing on the lending strategy and ensuring a member centred lending experience across the national residential lending portfolio.

You will lead and inspire our First Party Managers to drive their respective regional teams towards success. Your leadership will create a culture of collaboration, high performance, and engagement, empowering each team to achieve their best. Along with the Group Head of Lending you will shape and drive our lending distribution strategy, with a focus on expanding First Party Lending into both established and emerging markets. Your contributions will be pivotal towards our ambition of People First Bank being the premier lender of choice for all Australians.

Other key responsibilities include:

- Lead a contemporary and best practice residential lending model across People First Bank First Party Lending channels.
- Embed the delivery of residential lending via physical, virtual and digital channels in line with our Member Experience omni channel strategy.
- Collaborate with other Senior Leaders within the Member Experience division to deliver aligned and consistent member experience across all products and channels.
- Develop, monitor and control the implementation of budget and manage resources to maximise and seek operational efficiency and effectiveness within defined budgetary parameters.
- Monitor the competitive, industry, and regulatory landscapes to evaluate potential changes or innovations that may impact the lending market.

**Location**

**About you**

We are seeking an established and results-driven senior leader with extensive experience driving lending growth across diverse channel environments. You are an inspiring people leader, skilled in attracting, developing, and managing top talent while fostering a culture of high performance. With a strong track record in problem-solving and strategic thinking, you will bring exceptional analytical capabilities to the table. Your ability to communicate effectively at all levels will enable you to influence key decisions and collaborate with leadership teams across our Wealth organisation. Additionally, you will have proven experience in leading teams through complex process and system transformations, ensuring continued success while achieving critical business outcomes.

**Why you'll love working with us**:
People First Bank - our new brand - says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You'll have access to financial and lifestyle benefits to support your success and individuality:

- Flexibility and hybrid working arrangements.
- Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
- Advance your career with training, study support, and project opportunities.
- Competitive leave benefits that empower employees to take time for themselves and loved ones.
- Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
- Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
- Be recognised for your contributions through our peer-driven recognition program.

**A bit about People First Bank**:
In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.

Job ID 300000071986649