Lending Team Manager

About the Role

We're seeking an experienced and strategic people manager to lead a team of Lending Managers within a phone-based environment. Reporting to the National Manager, this leadership role is instrumental in driving lending performance, operational excellence, and member satisfaction across the First Party Lending Channel.

You'll bring your deep lending knowledge to coach and mentor your team, manage call queue performance, and ensure consistent delivery of high-quality financial solutions. If you're passionate about lending, leadership, and creating exceptional member experiences, this is your opportunity to make a meaningful impact.

Key Responsibilities

• Lead and coach a team of Lending Managers to exceed lending, sales, service, and compliance KPIs
• Oversee call queue management, service levels, and member satisfaction
• Apply deep lending expertise to support complex member needs and guide team decision-making
• Embed a culture of ownership, accountability, and continuous improvement across the team
• Champion a proactive sales and service culture focused on member-centric lending solutions
• Ensure compliance with lending regulations, risk frameworks, and governance standards
• Manage service delivery across multiple lending channels, ensuring consistency and quality
• Implement strategic workforce planning and optimise resource allocation using data-driven forecasting
• Respond to complaints and incidents with root cause analysis and effective resolution planning

About You

You're a confident and influential leader with a strong foundation in lending and a passion for people development. You thrive in a fast-paced contact centre environment and bring clarity, energy, and strategic thinking to your team. You're a trusted coach, a skilled communicator, and a lending expert who leads by example and inspires high performance.

Skills and Experience

• 2+ years' experience in a Sales Leadership role within Lending
• Strong understanding of lending products, credit policy, and regulatory compliance
• Ability to manage call queue performance
• Excellent verbal and written communication skills across diverse audiences
• Strategic thinker with exceptional organisational and time management skills
• Strong relationship builder with well-developed influencing and people management capabilities
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Self-starter with a "can do" attitude and a passion for continuous improvement
• FSR Tier 2 Accreditation

About us:

Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products.

We are proud to serve some of Australia's essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.

We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.

Our employees embrace our organisation's values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service.

We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit. We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at or find us on LinkedIn

How to apply:

Please click the APPLY button and follow the prompts.

For a confidential conversation, please contact us on

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.