Executive Manager, Strategic Resource Management

6 days ago

Sydney, Australia IAG New Zealand Full time

Create impact as an **Executive Manager, Strategic Resource Management.**

Join the largest general insurance group in Australia and New Zealand Insurance, so much more than you think.

**YOUR ROLE**

As the Executive Manager, Strategic Resource Management, you will develop and execute Retail Insurance Australia's (RIA) strategic workforce plan, proactively manage resources, and enhance people capabilities across contact centres and key strategic programs. With a strong focus on exceptional customer service, you will ensure that the NRMA customer value proposition is delivered while meeting compliance obligations.

You will own the strategy, processes, and tools to provide strategic Workforce Management and Optimisation (WFM&O) services, enabling RIA to accurately forecast resources to meet current and future customer needs. Additionally, you will drive best practices, appropriate talent utilisation, simplification, and automation for performance management, aligning with IAG’s requirements and adapting to external changes.

By integrating performance reporting and demand management capabilities, you will evolve reporting and insights for demand, capacity, and resource management. Leveraging strategic tools and self-service capabilities, you will inform decision-making across RIA.

This role also focuses on optimising IAG’s operational resources to meet strategic priorities, working closely with senior stakeholders to foster innovation in frontline and customer management.

This permanent role is based in Sydney.

**ABOUT YOU**
- Extensive experience in Workforce Planning & Optimisation (WFP&O), Demand Management, and offshore partnerships, with a proven track record of success.
- Strong experience and knowledge of the General Insurance industry and its value chain.
- Demonstrated leadership and people management expertise.
- Ability to work effectively within a functional model, with strong collaboration and communication skills.
- Proven ability to translate strategies into tactical plans for successful implementation.
- Experienced in building and optimising team performance and capabilities.
- Skilled in building partnerships and working collaboratively to achieve shared goals.

Applications close on **Friday, 11 October 2024 at 23:59pm.**

Joining IAG you’ll have access to:

- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- A certified Family Inclusive WorkplaceTM
- Energy transition opportunities to help us be net zero by 2050
- Welcome Back cash bonus when returning from parental leave

**About Us**

We’re part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change, and support the leadership development of our Indigenous employees.

As part of IAG, you'll enjoy a world of opportunity, growth and stability and work in an environment that celebrates all viewpoints shaped by life experiences and cultures. Together we're passionate about social issues, climate change resilience, big tech and being an inclusive workplace.

Learn more about who IAG is here.

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