Client Onboarding Specialist

**Req ID**: 83079
**Department**: Insto Ops Onboarding
**Division**: Institutional
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the role
As a Client Onboarding Specialist in our team, you’ll play a key role in helping to simultaneously managing multiple end-to-end onboardings and implementing our products to our new and existing Commercial, Corporate and Institutional customers.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: 18mos Fixed-Term Contract
**Role Location**: This role is open to different locations (VIC, QLD, NSW) and will follow the usual hybrid working arrangement with 50% office attendance requirement.
**Work Hours**: Full-time, 40hrs/week
About the Role
As a Client Onboarding Specialist in our team, you’ll play a key role in helping to simultaneously managing multiple end-to-end onboardings and implementing our products to our new and existing Commercial, Corporate and Institutional customers.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: 12 mos Secondment
**Role Location**: This role is open to different locations (VIC, QLD, NSW) and will follow the usual hybrid working arrangement with 50% office attendance requirement.
**Work Hours**: Full-time, 40hrs/week
What will your day look like?
**As a Client Onboarding Specialist, you will**:
Work with our customers and internal stakeholders to identify product requirements, propose and implement solutions.
Use your excellent stakeholder management and communication skills to develop strong relationships with our customers and gather technical requirements with high attention to detail.
Transition customers from start to end, from initial customer meeting to training and supporting the customer to go live; alongside the ability to maintain a focus on educating our customer while using the framework set out by ANZ to achieve optimal results for all stakeholders.
Will be learning from and sharing with your fellow team to have a consistent approach to our methodologies.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Exceptional customer service and interpersonal skills.
Excellent planning, workflow, and problem-solving skills.
High attention to detail
Enjoy managing your own workflow and working autonomously
Ability to work under pressure with the ability to reprioritise work to meet changing demands.
Negotiation skills and an ability to influence.
Ability to build and maintain relationships with multi-level stakeholders.
Highly developed communication skills both verbal and written.
Proficiency in MS Office Programs
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
13/12/2024, 11.59pm, (Melbourne Australia)