Onboarding Specialist

2 weeks ago

Melbourne, Australia Give A Grad A Go Full time

Competitive starting salary of $80k + Super
- Opportunity to the employee ownership plan (ESOP)
- Flexible progression

**Company profile - ConstuctionTech startup**
Are you eager to take the next step in your customer success career in a thriving tech SaaS startup? We are excited to introduce this unique onboarding specialist opportunity with a fast-growing construction tech startup in Melbourne boasting an award-winning mobile platform. Their ground-breaking tech is empowering construction workers on-site and creating safer & more efficient worksites worldwide.

The business leaders are serial entrepreneurs with decades of experience in startups and the building industry. They are looking for someone passionate about the customer experience to join the fast-growing customer success team.

Opportunities to work remotely.

**The role - Onboarding Specialist**
In this Onboarding Specialist role, you will play a pivotal role in supporting customers as they transition from pre-sales to post-sales and become long-term, loyal customers.

Joining a young and dynamic team, there will be plenty of opportunity to grow and you will work cross-functionally with teams including product, marketing, sales and support.

**Responsibilities of the role - Onboarding Specialist**
In this Onboarding Specialist role, you can expect the following duties as part of your day:

- Onboard customers - including setting goals, managing stakeholders and training
- Keep customers engaged with the platform
- Build customer loyalty
- Resolve any customer issues e.g user testing
- Handle CRM data for your customers
- Work closely with internal teams ensuring customers are maximising the use of the product
- Identify growth opportunities
- Look after customer renewals

**Requirements of the role - Onboarding Specialist**
- Experience working in Customer Success is essential (a bonus if you have experience in SaaS)
- Relationship builder
- Excellent written and verbal communication skills
- Great problem solver and the ability to dispute resolution.
- Go-getter attitude with a curious mind
- Thrives in a fast-paced environment
- Keen to learn and grow
- Desirable: Experience with HubSpot or similar internal systems

**Benefits of the role - Onboarding Specialist**
- Competitive starting salary of $80k + Super
- Opportunity to the employee ownership plan (ESOP)
- Awesome co-working space in Cremorne (rooftop, social drinks..)
- Joining a rapidly growing startup already obtaining international clients
- A leadership team that seriously cares about your training and development
- In safe hands with an expert management team of serial entrepreneurs with venture capital experience
- Expect opportunities early on to be involved in client meetings and exposure to full business operations
- Flexible progression
- The company comes together regularly as a team, but you can work remotely
- Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion Promise for more information about this._
- INDAUS_

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