Client Onboarding

4 weeks ago

Melbourne, Victoria, Australia Xeople Full time
Overview

About Xeople

At Xeople, we don't just make "rec tech" - we power the people who power Australia's workforce. From healthcare heroes to hospitality teams, from classrooms to community care, our products - Entire OnHire and XeopleRecruit - drive staffing agencies and keep industries moving. Headquartered in Seaford (Vic), we're a fast-growing, Australian-owned tech company with a big vision: to make workforce management simpler, smarter, and more human.

The Role

We're not looking for an implementation project manager. We're on the hunt for a Client Onboarding & Success Partner who's ready to own the customer onboarding experience. This role isn't about ticking boxes it's about leading clients through transformation and setting them up for long-term success. A hands-on, client-centric, outcome-focused manager to lead our client onboarding team. This role is not only about delivery. It's about managing the people side of change - helping our clients adapt to new technology, new processes, and new ways of working.

What you'll do
  • Lead end-to-end implementations - from kickoff through migration & go-live and priority support.
  • Translate client needs into smart, practical system configurations.
  • Spot roadblocks early and keep projects moving.
  • Build lasting client trust through clear, timely, confident communication.
  • Ensure every client leaves onboarding saying: "That was seamless."
What you'll bring
  • Hands-on experience in project or software implementation.
  • A balance of analytical smarts and people skills.
  • Drive to deliver projects on time, with quality.
  • Customer-first mindset: you thrive on helping others succeed.
  • Background in staffing or SaaS/software.
  • Bachelor's in Business, IT, Project Management or related field - or you've proven you don't need one.
Why Join Xeople?
  • Impact: Every client you onboard will rely on you to transform how their business operates.
  • Growth: You'll have real ownership and visibility - a chance to carve out a leadership path in a scaling rec tech company.
  • Culture: We live by "Leadership Without Title" - everyone is encouraged to step up, innovate, and make their mark.
  • Purpose: Work with industries that matter - from nurses on night shifts to teachers in classrooms.
  • Location: Hybrid - based in our Seaford HQ, with Melb City office and WFH options too.
Employment details
  • Employment type: Full-time

Location: Melbourne, Victoria, Australia. This role is based in Melbourne with hybrid and WFH options.


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