Account Manager

**Job Title**:Account Manager
**Location**: Melbourne or Sydney - Hybrid (Australia)
Part Time to Full Time (Flexible)

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About us: *
Engage is a global, established digital agency who provide solutions to some of the most progressive and successful sports entities, media owners and brands across the globe. Driven by data, we use the latest technology to help rights-holders and brands build audiences and drive new revenue streams. Our content services combine digital strategy, content production, and distribution to engage audiences across every screen and platform. Our clients here and abroad include ICC, Rugby Australia, VRC, Formula 1, MLB, NBA, Real Madrid, Guinness Six Nations, AFL, Godolphin, Chelsea FC, World Horse Racing, Gran Turismo and many more. Everything we do is not only fresh but also rewarding and exciting. Our Australian offices are based in the heart of Melbourne and Sydney.

We pride ourselves on being a progressive, open-minded, flexible and inclusive employer. We invest in you so that you can focus on doing what you’re great at and have the tools to excel in our teams. With modern pet-friendly office spaces, development opportunities, team activities as well as on-site yoga, free beer and breakfast mornings, you can be rest assured there is never a dull moment when working with the Engage team

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Job Description*:
An exciting opportunity has arisen for an experienced account manager. Working closely with our Audience Development, Insights and Content hub teams you will be responsible for ensuring all client deliverables are on time, within budget and produced to a high standard. As an experienced Account Manager you will be the main point of contact between Engage and our clients, responsible for communicating progress reports, strategy and providing resolution. With the support of our Head of Audience Development and Head of Content, you will be responsible for devising innovative content strategies and campaigns

A key part of the role will be developing formats and delivering against pre-agreed KPIs and targets.

**Responsibilities**:

- Managing client accounts, developing positive working relationships with all client stakeholders
- Driving client retention, renewals, upselling and cross-selling
- Onboarding new clients
- Working closing with operations and finance to create new and renewal budgets
- Work with operations and finance to assess monthly cost reports to ensure client budget is on track
- Working closely with department heads to manage each client account including all client correspondence, risk management, client optimisation and incident resolution
- Work with operations to ensure projects are resourced efficiently and appropriately
- Work with analytics to constantly assess success of client accounts and use data to inform new strategy
- Host meetings with internal and external stakeholders to provide updates on client accounts
- Oversee and drive creative strategy, execution and processes that contribute to the success of each client
- Work with audience development and content hub to ensure client accounts are reacting to trends and updating output accordingly
- Providing creative input, ideation processes and workflows
- Focus on ensuring we maintain superior client service levels, operational excellence and strategic insight
- Understanding client goals and key performance metrics
- Contribute to team growth - hiring and training junior staff

**Key skills and knowledge**:

- Have an excellent knowledge of all social platforms and be across recent developments in the area
- Extensive experience working across a range of digital platforms, with a background in either social content production or social media management
- A creative opportunist up for trying new ideas and an ability to capture fun, engaging content
- A track record in developing ideas that have been commissioned/executed
- Experience working to client briefs and working with external parties to make recommendations and encourage developments
- Business acumen, sound decision making, analytical and organisational skills in a fast paced environment; a consultative approach to managing complex client relationships
- Keen, ongoing awareness and interest in trends across social media, online video and sports output internationally
- Interest in new technologies and opportunities for content creation
- Confident communication skills both within the internal team and with clients and contributors
- Knowledge of media law
- Strong editorial sensibility - able to identify strong content that will perform well on digital/social platforms
- Experience in leading a team
- Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
- Ability to prioritise multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations

**General**:

- Work flexible days, according to the appropriate sports-related c