Aps3 Participant Support Officer

4 days ago

Geelong, Australia HAYS Full time

18-MONTH, CUSTOMER SERVICE, FEDERAL GOV ASSIGNMENT

**Your new company**

Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong.

Our Federal Government Client is currently seeking an APS3 Participant Support Officer for a full time, 18 month long temporary assignment, from their Geelong CBD office, with the potential for this assignment to extend further.

**Your new role**

As the APS3 Participant Support Officer, you will provide counter/reception support for the office, including participant enquiries in the self-help kiosks and online support. Further responsibilities include:

- Managing and resolving participant matters by actioning planning tasks
- Resolving customer enquiries, providing information and/or referring customers to appropriate Government or community services
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
- Undertaking a range of data entry activities and ensuring follow up is completed
- Receiving and recording complaints and other feedback

**What you'll need to succeed**

To succeed as the APS3 Participant Support Officer, you will need:

- Demonstrated experience providing exceptional customer service
- Excellent communication, both written and verbal
- Experience in the Health, Aged or Disability sector is desired
- Australian Citizenship
- A National Worker Screening Check is required to be obtained at time of onboarding if successful

**What you'll get in return**

Through Hays, this role offers you an hourly rate of $37.36 + super, an opportunity to progress your career with this Federal Government Agency and:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online time sheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with consultants throughout the duration of your assignment

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact our Office Support Team for a confidential discussion on your career.

Brittany Hall - Team Manager

Lachlan Cooke - Associate Consultant

2796369

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