Investigator

**Investigator**
**(**
**Job Number**:
**230000OH**
**)**

**Description**

**About the role**

Due to internal promotion, we are looking for our next investigator to join our team here in the Claims Investigations division within the RACQ Counter Fraud and Investigation Unit. Your role is to ensure that fraud investigations and breaches of policy conditions are carried out when required and in an appropriate manner. At all times you will adhere to our members expectations and ensure we are meeting our obligations under the General Insurance Code of Practice (GICOP) and ASIC expectations. Your key duties will be to:

- Investigate all issues and assess all evidence regarding the underwriting and the claims of all classes of Insurance in a manner consistent with the Investigation Standards, including Home, Motor and CTP insurance.
- Compile reports and make recommendations on investigation outcomes for claims owners including recommendations for legal and underwriting action.
- Identify and assess the risks that could prevent RACQ Insurance from achieving its strategies. Plan and execute risk mitigating procedures. On a regular basis, report and discuss the results of risk management performed within the department.
- Ensure compliance with the RACQI Code of Conduct and other relevant acts and codes as applied throughout RACQ Insurance and RACQ Group e.g. General Insurance Code of Practice, National Privacy Principles and FSRA, APRA, ATO, ASIC, etc.

**About you**
- At least 1-3 years’ relevant experience, either industry or investigations experience
- A strong understanding of the insurance industry, or willingness to learn
- Knowledge of the Insurance Code of Practice and Policy principles
- Sound knowledge of or the ability to rapidly acquire knowledge of RACQ policies, processes and procedures

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

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**Work Locations**

Edward Street 60 Edward Street Brisbane 4000