Principal Investigator

The Office of the Queensland Ombudsman investigates complaints about the actions and decisions of Queensland government departments and agencies, local councils and publicly funded universities; and works with agencies to improve their decision-making.
We acknowledge our role in protecting and promoting human rights. Recruitment decisions are made in a way that protects these rights.
As a Principal Investigator, you could work in a range of roles within the Office. Depending on the Office's needs, your work could involve operating individually and/or leading others to:

- Manage complaint assessments.
- Facilitate identification of effective resolution pathways for individual complaints.
- Lead complex and sensitive investigations of public sector administrative actions.
- Provide high level advice to senior managers about complaints and investigations; and make recommendations to address maladministration including serious and systemic issues.
- Conduct internal reviews of completed investigations.
- Proactively communicate and negotiate with stakeholders throughout an investigation, or internal review, and manage contentious stakeholder communication.
- Prepare correspondence detailing reasons for decisions and develop reports for different audiences, including public sector agencies and the Parliament.
- Contribute to identifying systemic issues from complaints received, investigations or reviews.
- Provide technical supervision and help build investigative capability by coaching and mentoring.
- Contribute to a positive and productive team environment.
- Collaborate with the Deputy Ombudsman and internal stakeholders to build a culture of continuous improvement in the Office.

**You will be expected to**:

- Work collaboratively across the Office, participating in meetings and training programs, and actively monitoring, reviewing and assisting with improvements to policy, procedure, process and administrative practice across the Office and stakeholder agencies.
- Work in accordance with the Office's Code of Conduct and values; workplace health and safety legislation; confidentiality policies; all other relevant policies, directives and legislation.
- Meet personal performance expectations and standards.

Within the context of this role, the ideal applicant will be someone who demonstrates:
**Vision**: Understands how the organisation's role and purpose relates to their own work and the work of the team. Prioritises projects and tasks efficiently, in line with team commitments. Role models professional conduct, positivity, work focus and respect for others. Remains composed under pressure, accepts decision-making responsibility and understands when to escalate issues.

**Results**: Communicates effectively, taking account of the needs of different stakeholders, builds rapport and establishes good working relationships. Achieves results through careful planning and organisation. Coaches and mentors team members to enable the achievement of shared outcomes.

**Accountability**: Supports team members in their work within legislative and policy frameworks. Analyses information, identifies risks and evaluates possible solutions to mitigate risks. Models commitment to improving performance through self-reflection, feedback, sharing expertise and learning.

**Technical expertise**: Expert knowledge and experience in public administration and/or administrative law; expertise in the investigation of complex and/or sensitive complaints and/or review of administrative decisions.
Please ensure you download all the attachments and follow the instructions listed under the heading 'Interested in applying' on the Role description.