Investigations Officer

2 weeks ago

Brisbane, Australia Office of the Health Ombudsman Full time

The Investigations Officer is responsible for undertaking timely and high-quality investigations of health service complaints against health services and health practitioners in Queensland.The key responsibilities of this position are to:

- Investigate complaints effectively and efficiently, in line with organisational policies and procedures to ensure investigations are completed within 12 months.
- Use best practice investigation planning methodologies to ensure all available evidence is identified and sourced in an appropriate manner and appropriately documented in accordance with organisational policy.
- Prepare and submit high quality briefs-of-evidence and investigation reports with recommendations regarding the prosecution of health service providers.
- Liaise with internal and external stakeholders to obtain information to support the investigations processes and enhance service delivery.

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