Insurance Investigator

Create impact as an
Insurance Investigator
RACQ helps over 1.7 million members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. From September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG.

Are you ready to take your investigative career to the next level? Join our dedicated team at RACQ Insurance Counter Fraud and Investigations as we strive to maintain the highest standards in combating insurance fraud and ensuring policy compliance.

Your Role
As an Insurance Investigator at RACQ Insurance, you will play a vital role in protecting the organisation's integrity by conducting thorough investigations into potentially fraudulent claims and policy breaches. Your work will help ensure fairness and compliance across a range of insurance products including Home, Motor, Pet, and CTP.

Your responsibilities will include conducting detailed interviews with members, customers, and third parties, assessing evidence, and compiling comprehensive reports. You'll provide recommendations to claims owners, legal teams, and underwriting departments, while identifying risks that could impact RACQ Insurance's strategic objectives and implementing effective mitigation strategies.

It's essential that all investigative processes align with the General Insurance Code of Practice (GICOP) and meet regulatory standards, including those set by ASIC. Your attention to detail and commitment to ethical practices will be key in maintaining trust and transparency across RACQ Insurance's operations.

This is a permanent position, and we welcome candidates based in
Meanjin (Brisbane)
. We offer flexible working arrangements with a mix of work from home and office.

About You
We're looking for a detail-oriented professional with a strong background in investigations. The ideal candidate will have:

• 1 to 3 years' experience in insurance, claims investigation, law enforcement, or related fields
• Exposure to claims lodgement and cross-functional dealings with investigations is highly desirable
• Strong analytical and problem-solving skills, able to "follow the lead" and connect the dots
• Exceptional verbal and written communication skills, with the ability to compile details investigation reports
• Excellent relationship management skills, with a proactive and adaptable mindset
• Resilience and sound judgement in handling sensitive or complex matters
• Familiarity with insurance industry practices and regulations, particularly the General Insurance Code of Practice.

Your ability to navigate complex investigations while maintaining a high standard of customer service will be key to your success in this role. If you have a passion for uncovering the truth, a commitment to ethical practices, and a desire to grow within the insurance investigation space, we want to hear from you

Applications close on
Wednesday, 1 October 2025 at 23:59pm AEDT
.

Joining
RACQ Insurance
, you'll have access to a raft of benefits from across the Group:

• Boosted superannuation with 13% as standard
• Up to 50% off personal insurance, including home and motor insurance
• 5 myLeave days per year on top of annual leave
• Work from home and many more flexibility options with myFlex
• Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
• A certified Family Inclusive WorkplaceTM
• employment type eligibility criteria apply

About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We're ready for you.
Apply today.