Concierge/office Coordinator

7 days ago

Hawthorn East, Australia Miele ANZ Full time

Exciting opportunity to work with a globally recognised premium brand
- Work in a brand new, premium & sustainable office
- Opportunity for career progression and support for development

**Miele**
The ideology of _“Immer Besser” _(Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the prominent supplier of premium household appliances across kitchen, laundry and floorcare.

At Miele, innovation drives us forward. With a purpose of people, product, sustainability, and the modern workplace, along with the recent office move to Hawthorn, it has never been a more exciting time to join Miele.

**The Position**
This position is responsible for providing first class welcoming to staff, suppliers, and guests to Miele Head Office. The individual will create a positive, exceptional customer service orientated experience that begins with the first contact to the office. The role also provides support & administration service to Miele employees and suppliers.
- This is a permanent on-site position, with flexibility on hours ranging from full time to during school hours, or job share._

**Responsibilities**
- Provide concierge services for all guests / visitors to Miele Head Office, warmly welcoming all staff and visitors, setting the tone for the experience into our new head office.
- Proactively finding opportunities to ensure that anyone visits our head office has a first-class experience.
- Dedication to providing the highest standards of hospitality and customer service
- Provide support for employees for any element regarding Head Office - Parking, Gym access etc
- Incoming and outgoing mail distribution and management
- Assist with sustainability reporting and initiatives
- Ad-hoc administration: flower drops, SharePoint updates, Miele business cards
- An active member of the HSR/warden team for Head Office

**What we are looking for**:

- Previous experience in a reception/concierge role
- Exceptional customer service skills with a passion for delivering an above and beyond experience
- High level attention to detail
- Maintains a professional personal presentation
- Excellent communication skills both written and verbal, and the ability to work effectively with stakeholders
- Great computer skills including Microsoft Word and Excel
- Fire warden training preferred

**What we offer**:

- Generous staff discounts on our beautiful & premium products
- Free onsite parking and gym facilities
- Career development opportunities from a company who supports growth from within
- Opportunity to join a fantastic workplace culture and team

**The Miele Way - our values and behaviours**:

- We take it on, and we make it happen
- We act as leaders
- We help others to be successful

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