Ticketing & Membership Coordinator

3 days ago

Caulfield East, Australia Melbourne Racing Club Full time

The Melbourne Racing Club (MRC) is one of Australia's most prestigious Sports, Events and Property Development companies. As well as running elite horse racing at Caulfield, Ladbrokes Park (Sandown) and Mornington Racecourses, we own 14 pub venues under the Pegasus Leisure Group (PLG), an emerging collection of owned events such as The Peninsula Picnic and the MRC Foundation, our charitable arm.

Based at Caulfield Racecourse, reporting to the Membership Manager, the **Ticketing** **& Membership Coordinator** will work across the operational functions of membership including the membership renewals program, membership fulfilment, reciprocal rights, and reward points program. Alongside this, they will be responsible for setting up new ticketing event builds including access control, hard ticket requirements and overseeing box office operations and distribution strategies.

They will also be responsible for engaging and growing the Club’s highest-tiered members and providing administration support by answering queries, processing new memberships, and supporting our members across events and race days.

**Responsibilities**:

- Assist the Membership Manager in executing the Club’s Membership renewals and fulfilment program, working with internal and external stakeholders.
- Be involved in the execution and enhancement of the Membership team services including Reciprocal Rights and Loyalty programs.
- Provide customer service support to all members.
- Work with the Events team to prepare for and deliver Membership Events.
- Work with the Ticketing Manager to coordinate ticketing for members.
- Be a point of contact for ticketing even builds, processes and on the day liaisons for ticketing related matters
- Provide concierge-style service for Chairman's Club members to build relationships with key members

**Skills & Experience**
- Knowledge of membership or ticketing operations
- Demonstrated experience in the delivery of quality customer service
- Experience working with membership programs and distribution centres (desirable)
- Ability to meet and manage strict guidelines and deadlines
- Ability to build and maintain good working relationships with internal and external stakeholders
- Outstanding attention to detail
- Strong time management with the ability to effectively multi-task

**What’s in it for you?**
- Free onsite parking or a short walk from Caulfield Station
- Ongoing learning & development opportunities through the organization-wide DRIVE Development program
- Access to our year-round well-being initiatives including our Employee Assistance Program for staff and family
- Discounts across our family of brands and free tickets to a wide range of events
- Discounted coffee at Caulfield Glasshouse located next to our Head Office
- Paid Volunteer and Parental Leave

  • Membership Coordinator- Casual

    7 days ago

    Caulfield, Australia Melbourne Racing Club Full time

    The Melbourne Racing Club is looking for casual Membership Coordinators to support our team during key periods across the 2025/26 racing season. We have opportunities available across three distinct timeframes: - Membership renewal period (June & July). - Caulfield Cup Carnival (October). - Various mid-week and weekend race days throughout the 2025/26...

  • Systems, Insights

    2 days ago

    East Perth, Australia Western Australian Cricket Association (WACA) Full time

    Are you passionate about delivering seamless experiences for members and fans? We’re looking for a detail-oriented **Systems, Insights & Ticketing Specialist** to join our team and play a key role in managing our ticketing operations and membership systems. **How you’ll make an impact** - Manage end-to-end ticketing operations for all cricket matches...

  • Membership Customer Service Assistant

    7 days ago

    Caulfield, Australia Melbourne Racing Club Full time

    The Melbourne Racing Club (MRC) is one of Australia's most prestigious Sports, Events and Property Development companies. As well as running elite horse racing at Caulfield, Ladbrokes Park (Sandown) and Mornington Racecourses, we own 13 pub venues under the Pegasus Leisure Group (PLG), an emerging collection of owned events such as The Peninsula Picnic and...

  • Operations Coordinator

    7 days ago

    Caulfield, Australia Melbourne Racing Club Full time

    We have a great opportunity for a **full-time Operations Coordinator** to join the Operations team. This role leads and assists with the operational and logístical delivery of the Melbourne Racing Club’s race days and other events across our three racecourses: Caulfield Racecourse, Mornington Racecourse, and Sportsbet Sandown. The Melbourne Racing Club...

  • Racing Coordinator

    1 week ago

    Caulfield, Australia Melbourne Racing Club Full time

    We have a unique opportunity for a **Racing Coordinator** to join our Racing & Operations team on a **full-time** basis. This is an incredible opportunity to be at the heart of the action, supporting the planning and execution of horse racing events. The Melbourne Racing Club (MRC) is proud to be recognised as a 2022, 2023 & 2024 Winner of The Australian...

  • Workforce Planning Coordinator

    7 days ago

    Caulfield, Australia Melbourne Racing Club Full time

    We have an opportunity for a** Full-Time Workforce Planning Coordinator** to join our Workforce Planning team. In this role, you’ll help manage the administration and rostering of our part-time and casual staff across Caulfield, Sportsbet Sandown, and Mornington racecourses. As part of the Workforce Planning team, you’ll play a key role in making sure...

  • Junior Insights Analyst

    3 days ago

    Caulfield East, Australia Melbourne Racing Club Full time

    The Melbourne Racing Club (MRC) is one of Australia's most prestigious Sports, Events, and Property Development companies. As well as running elite horse racing at Caulfield, Ladbrokes Park (Sandown), and Mornington Racecourses, we own 14 pub venues under the Pegasus Leisure Group (PLG), an emerging collection of owned events such as The Peninsula Picnic and...

  • Leisure & Activities Coordinator

    3 days ago

    Caulfield, Australia Calvary Full time

    Leisure & Activities Coordinator - Aged Care Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Permanent full-time position at Calvary Huntly Suites in Caulfield location! About the role The Leisure & Activities Coordinator...

  • Leisure & Activities Coordinator

    2 weeks ago

    Caulfield, Australia Calvary Full time

    Leisure & Activities Coordinator - Aged Care Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Permanent full-time position at Calvary Huntly Suites in Caulfield location. About the role The Leisure & Activities Coordinator...

  • Events Coordinator

    5 days ago

    Brunswick East, Australia Noisy Ritual Full time

    Noisy Ritual We're on the lookout for an Events Coordinator & Admin all rounder to develop and coordinate a range of events at our Brunswick East venue, whilst managing excellent communications with customers and the Noisy Ritual team. - Fun and diverse role - Socially conscious, inclusive and supportive team Noisy Ritual is an independent urban winery in...