Key Account Manager

2 weeks ago

Sydney Central Business District, Australia EML Full time

**Key Account Manager**:
NSW - Sydney CBD Workers Compensation Full Time

**THE OPPORTUNITY**

As part of our diverse team, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Key Account Manager, your role is to successfully manage a portfolio of national personal injury accounts that EML have secured in more than one managed fund state or self-insurance scheme.

You will provide clients and intermediaries with a high level of customer service to ensure retention and facilitate business growth. Your role will work closely with each business unit’s claims and underwriting teams to provide a superior level of service to employers and intermediaries.

This will be a **permanent** position commencing **from March** based in the Sydney**/Newcastle** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Focus on handling the needs of clients and intermediaries
- Implementing client service plans to ensure effective and timely delivery of service
- Proactively coordinate all aspects of service delivery from EML teams to meet clients’ needs
- Working closely with intermediaries, developing and deploying strategies for growth.
- Resolve complaints or issues in a timely manner
- Assist in the preparation of tenders and proposals, and present to industry representatives, intermediaries and/or direct clients.
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes
- Provide ad-hoc technical advice and support to clients and intermediaries in relation to their portfolio
- Occasional interstate travel will be required

**ABOUT YOU**
- Relevant workers compensation or personal injury account management industry experience.
- Experience in multi-jurisdiction or self-insurance workers compensation will be advantageous
- Excellent presentation and communication skills
- Excellent understanding of the NSW Workers compensation Scheme
- Sound analytical skills. Solid communication and presentation skills.

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits. For more information on EML’s employee benefits please visit your Employee Hub here.
- Health insurance

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