Customer Experience Support Officer

1 day ago

Brisbane, Australia Residential Tenancies Authority Full time

The role of the Customer Experience Support Officer involves working across several disciplines and functions of the Customer Experience division such as the Bond Management, Dispute Resolution and Support Team functions to ensure the RTA continues to deliver a high-quality service to the Queensland community.

**To be successful you will have**:

- Strong problem solving skills with the ability to identify customer centric resolutions
- An intermediate understanding of legislation (how to search the Act and the ability to understand content)
- Knowledge of the operation of the Residential Tenancies and Rooming Accommodation Act, or similar legislation will be highly regarded
- Experience working in an inbound, multi-channel customer-focused environment
- Empathetic listening skills and ability to effectively question to uncover customers' needs
- Highly developed written and verbal communication skills

**What we offer is**:

- The flexibility to work from home up to 3 days per week with laptop and headset supplied
- Brand new offices at Midtown Centre on Mary Street, Brisbane CBD
- A rewarding and challenging role where you genuinely feel like you're making a difference in people's lives every day
- An active social club
- A program of events that recognises and celebrates individual and team achievements
- A highly engaged, progressive and inclusive culture that values individuals and celebrates diversity

If this challenging and highly rewarding role sounds like an opportunity that compliments your current skills, experience and future career plan, we want to hear from you.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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