Supporter Experience Officer

MS Queensland are on the hunt for a passionate 
Supporter Experience Officer
 to be the heartbeat of our donor care operations. You'll be the friendly voice behind the phone, the meticulous mind behind gift processing, and the champion of our commitment to making every supporter feel valued.

Are you someone who believes that every donor deserves a heartfelt thank you? Do you thrive in a fast-paced, purpose-driven environment where your attention to detail and people skills makes a real difference? If so, we've got the perfect role for you

• Location:
   Milton
• Schedule:
   Full-time, 5 days a week
• Programs:
   Donor & Lottery

YOUR IMPACT

• Deliver Donor Care Strategy:
   Collaborate with the Lotteries and Donor Programs Manager to execute donor care initiatives, ensuring MS Queensland is the best at thankyou and impact communication across phone, email, and mail.
• Stewardship Program Management:
   Coordinate and expand donor engagement strategies, including seasonal and birthday card programs, to foster long-term supporter relationships.
• Gift Processing & Financial Support:
   Accurately process donations across multiple channels, meet acknowledgment targets, and assist the MS Queensland Finance Team with monthly reconciliations and payment follow-ups.
• Regular Giving Program Oversight:
  Support the delivery of monthly payment cycles, manage donor communications, and implement retention strategies to reduce attrition.
• Lottery Program Coordination:
   Partner with the Lotteries and Donor Programs Manager to manage lottery data, opt-outs, reconciliation, and draw day logistics.
• Data Quality & Prospect Identification:
   Maintain accurate donor records, uphold data standards, and flag potential major gift or bequest prospects to fundraising leads.

YOUR WINNING QUALITIES

• Strategic Thinker with Technical Savvy:
   You're confident navigating complex data, drawing insights, and leveraging both your own expertise and that of others to drive innovation and clarity.
• Collaborative Communicator:
   You foster trust, encourage open dialogue, and know how to represent team ideas while mentoring others to build strong professional networks.
• Results-Driven and Accountable:
   You take ownership, inspire urgency, and hold yourself and others to high standards, always focused on delivering meaningful outcomes.
• Change Champion:
  You energise teams around new ideas, help others embrace change, and connect the dots between strategy and day-to-day impact.
• Organised and Proactive:
   You juggle competing priorities with ease, solve problems before they arise, and bring a positive, can-do attitude to every challenge.
• Tech-Confident and Mission-Aligned:
  You're skilled in CRM and Microsoft Office tools, understand compliance requirements, and are deeply committed to MS Queensland's values and purpose.

MS Queensland has over 65 years of experience in providing holistic neuro services, empowering better lives, and new possibilities. We build community and human connection, driving neuro wellness, raising awareness, and delivering integrated services to support health, wellbeing, and education. Our offerings include information, education, support, allied health services, Neuro Wellness Hubs, specialist employment services, NDIS access, home and community support, research funding, and advocacy.

WHAT YOU WILL ENJOY AT MS QUEENSLAND

• Salary packaging
   to boost your take-home pay
• Free professional development
   to grow your skills
• Peer recognition platform
   to celebrate your wins
• Q-Leave access
   for portable long service leave
• Paid parental leave
  to cherish the important moments
• Financial wellbeing perks
  , like early pay access and savings support
• We cover your Blue Card & NDIS screening
  , saving you up to $144 if you need both cards

HOW TO APPLY

Please click apply and submit your resume and your targeted cover letter.

For a copy of the full position description, please contact 

Applications close: Wednesday 22nd of October 2025 at 11:59PM AEST

Note: Suitable applicants may be contacted prior to the close date

At MS Queensland, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTIQA+ community and Aboriginal and or Torres Strait Islander candidates.

We do not accept unsolicited resumes from agencies.