Reservations Agent

1 week ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 23090400

**Job Category** Reservations

**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

  • Reservations Agent

    7 days ago

    Melbourne, Australia Australian Venue Co. Full time

    **Job no**: 521710 **Work type**: Casual / Temp **Location**: Melbourne **Categories**: Sales Based out of our offices in Melbourne, we are looking for Reservations Agents to join the contact centre team on a casual basis. Our reservations agents assist customers in making reservations for various services across our venues. You will provide excellent...

  • Reservations Agent

    1 week ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23072569 **Job Category** Reservations **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Reporting directly to the Cluster Reservations Manager, we are looking for an experienced and...

  • Reservations Agent

    1 week ago

    Melbourne, Victoria, Australia Pan Pacific Melbourne Full time $60,000 - $80,000 per year

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our two internationally renowned brands, PARKROYAL and Pan Pacific.The RoleBased at the award winning 5-star Pan Pacific Melbourne (in the heart of South...

  • Cluster Reservations Agent

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 22187964 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Come and join the team at The Westin Melbourne!** At Westin, we are committed to empowering the well-being of...

  • Reservations Agent

    1 week ago

    Melbourne, Victoria, Australia Kickon Group Full time $104,000 - $130,878 per year

    Tired of late nights, but still want to be a part of the Melbourne hospo scene?Kickon Group is a growing hospitality group with a number of iconic, award winning venues across both Victoria and Queensland. We are passionate about our people and invest heavily in opportunities for career growth, leadership training and creating an environment to be...

  • Reservations Agent

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25124029 **Job Category**Reservations **Location**Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia, 3000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax,...

  • Guest Services Agent

    3 days ago

    Melbourne, Australia SOFITEL Full time

    Company Description A fabulous opportunity exists at Sofitel Melbourne On Collins to join our Reservations Team. As the first port of call, you play an instrumental part in creating the everlasting first impressions of our guests, while delivering seamless experiences and exceeding expectations to make our guests stay fabulous. If this sounds like you,...

  • Reservations Sales Agent

    3 days ago

    Melbourne, Australia SOFITEL Full time

    Reservations Sales Agents are responsible for assisting guests with reservation enquiries. To be successful in this role, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment and above all else, pride yourself on your ability to exceed both the guest expectations and hotel...

  • Cluster Reservations Agent

    1 day ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23002314 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Reservations Agent Full Time

    2 weeks ago

    Melbourne, Australia Crown Melbourne Full time

    **Job Number**: MEL15466) **Reservations Agent**: **CROWN MELBOURNE | FULL TIME**: Join us and help create unforgettable guest experiences. With flexible working from home options following a 6 month probationary period, this role will allow a great work life balance. Our Crown Resorts Reservations department is the central point of contact for hotel...