Reservations Agent

2 weeks ago

Melbourne, Victoria, Australia Kickon Group Full time $104,000 - $130,878 per year
Tired of late nights, but still want to be a part of the Melbourne hospo scene?

Kickon Group is a growing hospitality group with a number of iconic, award winning venues across both Victoria and Queensland. We are passionate about our people and invest heavily in opportunities for career growth, leadership training and creating an environment to be gamechangers of Australian hospitality.

With the ongoing expansion of the Kickon Group portfolio of venues, an exciting position has become available within the sales team. Working out of our office in North Fitzroy, Melbourne, we are looking for a Reservations Agentwho will be inspired to create memorable guest experiences every day within an expanding hospitality group.

You will be joining a close-knit team that absolutely love what they do. Living and breathing hospitality, we work hard and play hard, supporting each other to achieve our goals.

The Role

Reporting to the Group Reservations Manager, the Reservations Agent will play a key role in customer relations and booking management across the entire portfolio of venues.

This role offers the opportunity to work with some of some of Australia's most recognisable hospitality & lifestyle brands, with future promotion within the functions & events team available.

  • Prospects for career growth across the company
  • Share your passion in delivering amazing customer service

Approximately 10-20 hours a week available, with additional hours possible for the right candidate.

With rotating shifts available during the hours of 9:00am - 7:00pm, this role may suit a student and/or hospitality professional looking for additional day time hours.

The Company

We are a group of like-minded, passionate, and focused individuals who love working together and love what we are able to achieve as a team.  We are driven by our purpose and values and seek to create leaders in every area of our business.

We Measure Success By

Employee Engagement

Customer Satisfaction

Revenue & Profit

Role's responsibilities

  • Managing external and internal phone, social media, and email enquiries
  • Responding to and securing reservations for restaurant, bar and group bookings
  • Daily administrative responsibilities
  • Supporting the Reservations Manager and Office manager with additional duties as required

Requirements

  • 1+ years' experience in a similar role within hospitality
  • Weekend availability essential
  • A keen interest in the hospitality industry
  • Able to work autonomously, as well as in a team
  • Excellent phone manner and computer skills
  • Previous experience with a reservations data system
  • A positive outlook with the ability to provide high levels of customer service to our clients and guests
  • A love of potato cakes and/or Stone & Wood Pacific Ale (can make exceptions for the right candidate)

If this sounds like you, apply today with your cover letter and CV.

Successful candidates must have eligible Australian working visa entitlements.

Please note only short-listed candidates will be contacted.

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