Reservations Agent

1 day ago

Melbourne, Australia W Hotels Full time

Job Description

**Job Number** 23138881

**Job Category** Reservations

**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Reservation Agent

    1 day ago

    Melbourne, Australia Batman's Hill on Collins Full time

    We are looking for a committed Reservation Agent to join our supportive team. The working hours are Tuesday inclusive of Saturday between 10am to 6pm. It is essential to be available between 4pm and 6pm. Other times by mutual agreement between 15 to 36 hours per week depending on business demands, on a permanent part-time basis. The start for the position...

  • Reservations Agent

    1 week ago

    Melbourne, Australia Hotel Grand Chancellor Melbourne Full time

    **What we are offering**: Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms in the Melbourne CBD. Our team members are dedicated and passionate and we have an exciting opportunity for a full time **Reservations Agent** to join us. Our Reservations Department offers a fun and fast-paced environment, with dedicated team...

  • Reservations Agent

    18 hours ago

    Melbourne, Victoria, Australia IHG Hotels & Resorts Full time

    About UsCrowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. At Crowne Plaza Melbourne, you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and electric culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne...

  • Reservations Agent

    18 hours ago

    Melbourne, Victoria, Australia Crowne Plaza Hotel Full time

    About usCrowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. At Crowne Plaza Melbourne, you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and electric culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne...

  • Reservations Agent

    20 hours ago

    Melbourne, Victoria, Australia Kickon Group Full time $104,000 - $130,878 per year

    Tired of late nights, but still want to be a part of the Melbourne hospo scene?Kickon Group is a growing hospitality group with a number of iconic, award winning venues across both Victoria and Queensland. We are passionate about our people and invest heavily in opportunities for career growth, leadership training and creating an environment to be...

  • Cluster Reservations Agent

    1 day ago

    Melbourne, Australia Marriott International Full time

    The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Cluster Reservations Agent to...

  • Receptionist or Reservations Agent

    1 week ago

    North Melbourne, Australia Manhattan Group Full time

    **Our client is managing a well-known 140 room property in Melbourne and is searching for an experienced Receptionist or Reservations Agent.** Customer service at front of house reception - checking guests in and out Over the phone reservations Maintaining an online inventory of rooms and availability of the complex Directing housekeeping staff and...

  • Part-time Reservation Agent

    6 days ago

    Melbourne, Australia The Ritz-Carlton Full time

    **Job Number** 22146717 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, VICTORIA, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin Melbourne is looking for a **Reservations Agent **to join the team on a **Part-Time** basis. **What we...

  • Reservations Agent

    1 day ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25075918 **Job Category**Reservations **Location**Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia, 3000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** As Marriott International’s**flagship brand, Marriott Hotels drives innovation in...

  • Cluster Reservations Agent

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23002314 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...