Reservations Agent

2 days ago

Melbourne Airport, Australia PARKROYAL HOTEL - Melbourne Airport Full time

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash.

This role is primarily based at PARKROYAL Melbourne Airport, which is conveniently located adjacent to Melbourne Airport. Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.

We are currently looking for an experienced, energetic, and supportive Reservations Agent to join our friendly Reservations team on a permanent Full-Time (Monday-Friday) basis.

The successful applicant will have a positive attitude, be a fantastic communicator, and be a natural team player who has the ability to multitask and maintain a high level of attention to detail under pressure.

The Role:

- Report to the Director of Revenue Management
- Develop and maintain effective relationships with guests and internal team members/departments
- Monitor the daily operations of the Reservations Department
- Review and compile reports (daily and monthly)
- Establish pick up trends, occupancy history, and market segment development to facilitate accurate forecasting
- Control rooms inventory including allotments, groups and individual reservations, to deliver maximum RevPAR

Ideally you will have:

- Experience executing the reservations function for 4 or 5 star properties
- Strong research and analytical abilities
- Diploma or higher from a recognised hospitality or tertiary institution
- Proven track record in leading and developing teams
- Opera PMS, Opera Reservations, and Siteminder experience (preferred)

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Gym membership
- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- How much notice are you required to give your current employer?
- Do you have customer service experience?
- Have you worked in a call centre before?
- Would you happily work the occasional Saturday?
- What is your annual salary expectation

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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