Reservations Agent

5 hours ago

Melbourne, Victoria, Australia Crowne Plaza Hotel Full time

About us

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. At Crowne Plaza Melbourne, you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and electric culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafés and markets.

What's the job?

We are currently seeking a Part Time Reservations Agent to join our team at Crowne Plaza Melbourne. The role involves efficiently managing and converting reservations to meet hotel targets.

Your day to day

  • Guest Service & Communication – Respond promptly to guest inquiries and requests, manage calls, reservations, and amendments accurately, and handle complaints professionally to ensure a positive guest experience.
  • Reservation Management & Reporting – Process, monitor, and record all reservations, "no-shows," and credit approvals while preparing occupancy and sales reports to support the Reservations and Revenue teams.
  • Sales & Product Knowledge – Maintain strong knowledge of hotel offerings, upsell rooms and packages, manage restaurant and room service bookings, and promote special rates or promotions to maximize revenue.

What we need from you

  • A professional appearance
  • Excellent communication, writing, and problem-solving skills with strong time management and attention to detail
  • At least two years of relevant hotel or reservations experience
  • A genuine ability to engage positively with guests, colleagues, and third parties, reflecting the values of our hotel, brand, and company

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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