Front Office Supervisor

Our brand-new hotel boasts 155 contemporary rooms featuring cutting-edge technology and premium amenities. With three versatile meeting spaces, a state-of-the-art fitness center, a vibrant bar, and a restaurant, we’re set to become the go-to destination for both business and leisure travelers in Adelaide.

As a Front Office Supervisor, you will play a vital role in supporting our Front Office Manager and the broader team, ensuring smooth day-to-day operations. You’ll have the opportunity to mentor and grow a talented team of Guest Services Agents and Night Auditors, fostering a dynamic and energetic workplace culture.

This role is perfect for someone who thrives in a fast-paced, post-opening hotel environment and is eager to expand their skill set. You’ll also gain valuable exposure to HotelKey PMS, our innovative property management system, making this a fantastic opportunity to grow beyond traditional systems.

**Your day to day**
- Deliver staff training programs on quality and service standards, empowering the team to excel
- Ensure front office staff provide prompt, professional service and personalized guest recognition
- Greet guests upon arrival and engage with them to enhance their experience
- Address guest complaints, gather feedback, and build relationships to improve satisfaction
- Support compliance with IHG One Rewards standards and achieve Winning Metrics for guest and team satisfaction
- Recruit, support, and develop team members while driving upselling initiatives to meet targets
- Monitor staff performance to ensure consistent service excellence and operational standards
- Conduct shift briefings to keep the team informed and focused on goals
- Perform Night Audit and act as Duty Manager or Night Manager as needed
- Adhere to Crisis Management, HACCP, and WH&S policies and procedures

**What we need from you**

If you're an experienced Guest Service Agent, a seasoned Front Office Supervisor seeking your next challenge, or a dedicated professional ready to step into a leadership role, we want to hear from you
- Proven ability to train, lead, and motivate a customer-focused team
- Previous experience in a similar role at a 4-5-star hotel or resort
- Skilled in managing emergencies calmly and effectively to minimize impact
- Professional presentation and excellent written and verbal communication skills
- Strong organizational skills with a focus on quality and standards
- Demonstrates and embraces IHG values
- Fluent in English; knowledge of a local language is an advantage
- Proficient in Microsoft Excel, Opera, or HotelKey PMS

**What you can expect from us**

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

- Paid birthday leave
- Hotel perks like accommodation and food & beverage discounts
- Paid Parental leave
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG
- Access to our discount retail platform that makes your pay for even further
- Empowering female leaders of the future through our RISE program

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected - wherever they are in the world.

**Want to be part of the journey?**

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.