Front Office Team Leader

7 days ago

Greater Adelaide SA, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2025301132
**Location**: Adelaide
Front Office Team Leader
**Location**: Adelaide, South Australia
Join the Front Office Team at Stamford Plaza Adelaide
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the Role
We are seeking an energetic and enthusiastic Front Office Team Leader to join our team at Stamford Plaza Adelaide, on full-time basis.
The successful applicants will be responsible for, but not limited to;
Providing exceptional customer service to guests
Providing efficient, professional service where guests can check-in and out of the Hotel with ease
Operating the Hotel’s switchboard system, answering all incoming calls promptly and efficiently
Facilitating the guest payment process in accordance with policies and procedures
Creating bookings for guests outside of reservation opening hours
Assisting with guest queries in a professional manner
Maintaining knowledge of Hotel facilities and promotions
Offering assistance and necessary guidance to the team as required
Attend and actively participate in all staff meetings and training sessions and take responsibility for personal development
About you
Experience as a Front Office Team Leader in a 5 star environment (desirable)
Experience with hotel booking systems -preferably Opera (desirable)
A qualification or currently undertaking studies in Hospitality Management (desirable)
Exceptional attention to detail
Excellent communication skills (both written & verbal)
Proactive focus and shares a passion for the hospitality industry
Well groomed and professional in appearance
The ability to work under pressure and meet deadlines
Ability to work independently and as part of a team
Displays problem solving skills
Commitment with flexibility to work mornings, evenings, weekends and public holidays.
Benefits and Perks
The opportunity to work with industry professionals in an exciting hotel environment
Great opportunities for career development
Staff meals provided on shift
An attractive food and beverage discount program
How to Apply
If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume.
No recruitment agencies please.
**Applications close**: 14th March 2025
Stamford Hotels & Resorts is an Equal Opportunity Employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.
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