Front Office Manager

Company Description

Join us at Accor, where life pulses with passion

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.

Hospitalityis a work of heart,

Join us and become a Heartist.

Job Description

As a Front Office Manager, you find ways to be closely connected with operational leader to drive guest satisfaction and our continued progress. You readily accept the challenge of seamless integrating hotel strategy, operational needs and Heartist development. As a trusted mentor, you listen and connect with Heartist to help them achieve progress professionally and personally. You make an impact by balancing business targets and exceptional guest experience through trusting and empowering Heartist to make key decisions that reflect Pullman values.

Job Duties Include:

• Oversee the daily front office operations and porter services, ensuring seamless check-ins, smooth departures, and an exceptional guest journey.
• Hiring, coaching, developing, and performance managing the Front Desk team
• Resolve guest concerns with care, professionalism, and prompt action, ensuring every guest leaves with a lasting impression.
• Improve service delivery by streamlining procedures and removing obstacles that hinders service
• Develop visionary proposals aimed at improving service climate, colleague moral, and shareholder return
• Manage staff schedules and handle payroll processing.
• Practicing room yield management, to ensure maximum profitability of overall operations
• Oversee inventory management, including room types and categories.

Qualifications

Key attributes and skills required:

Our ideal candidate is a strategic and empathetic thinker, who also has the cultural awareness and knowledge to connect cultures with both Heartist and guests from around the world. They are results oriented and has a strong Loyalty driven mindset.

In addition, you will have:

• Minimum of five (5) years of experience in a front office management role in a hotel environment.
• Proven track record of delivering exceptional guest service and achieving operational excellence.
• Proficient user of Opera Cloud, MS Office Suite
• Proven ability to meet targets
• Proven ability to lead medium to large teams.
• Attention to detail and proficient multitasking and time management skills
• Excellent written and verbal communication in English language
• Excellent clear and effective communication and interpersonal skills.
• Hold an RP Badge, SA RSA, Current and Valid First Aid and CPR
• Successful candidate must provide National police clearance and Working with Vulnerable people checks

Additional Information

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
• Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities
• Laundered uniform
• Duty Meal

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS