Office Manager

**We are**

keen as researchers, strategists, designers, technologists, and project managers, who like to collaborate with clients.

**You are**

someone to enable Folk to operate the best it can - where everyone has the resources and support they need to be productive at work.

As an experienced Office Manager, you’ll help foster happy, healthy people in a friendly and supportive studio culture. You’ll have a genuine interest in the work we do and go above and beyond to bring a positive and helpful attitude to the office every day. You know how to run a tight ship and understand the level of professionalism that comes with the role.
**What you’ll be doing**:
You’ll be responsible for keeping the show on the road, running of reception, office and studio needs, successfully managing all travel and expense requests, supporting the Operations and Client + Project Management teams where required and co-ordination of all things social.
You will have strong interpersonal and communication skills and a high attention to detail, you’re mature, confident and flexible when interacting with staff clients and suppliers and all levels.
**Essentials skills and experience**:

- 3+ years’ experience in a similar role - Design Consultancy or Digital agency would be advantageous
- Super organised with the ability to multi-task and work to deadlines
- Excellent written and verbal communication skills (and can demonstrate this with examples)
- Exceptional eye for detail - understanding the small stuff does matter
- Collaborative and keen to contribute to studio culture and organisational development
- Maturity, confidence, and flexibility to interact with clients, suppliers, and internal staff at all levels
- Ability to anticipate studio needs, and identify and mitigate problems
- Hard-working and hands-on
- Professional, fun, friendly and self-starting

**Key responsibilities include**:
**Front of House**

**Facilities**
- Run a tight ship by maintaining the Folk building and overseeing the office:

- Manage/organise office maintenance, trades, repairs inc. equipment eg printer, coffee machine etc
- Order and maintain all office supplies

**Business / Operations Support**
- Assist the Managing Director, Operations team and C&PM team as requested
- Action & monitor / manage Folk inboxes
- Work with Operations Director to follow processes for:

- HR - All Staffing inc FT & Freelancers
- Recruitment, Onboarding & Induction
- Staff Management
- Employee Leave
- Time management
- Finance
- Facilitate ALL credit card & petty cash purchases
- Ensure all office/business related costs are reconciled and submitted in a timely manner
- Organise travel inc. travel for projects
- Co-ordinate Folk social & work related events

**IT Support Liaison**
- Liaise with IT Support for matters relating to technology:

- Servers, internet, phones.
- Tools of trade hardware & software.

**Project Management Support**
- Maintain the contacts database to support eDM and other marketing campaigns..
- Support the Project management team eg:

- Preparing project timelines
- Preparation of meetings and presentations
- Marketing initiatives and admin / Ad hoc requests

**Some of the benefits of working with us at Folk**:
We care about the wellbeing of our team. Here are some of the benefits our team enjoys:

- We work on projects with social purpose and impact.
- We work on big, complex challenges that impact real people
- We value the other important parts of your life as well - we offer flexibility for pick-ups and drop offs or sick children as well as anything else life throws at you
- Our workplace culture encourages everyone’s input and it’s taken onboard
- You are actively empowered to help shape the business, if you think something can be done better - tell someone
- We want you to grow - we have a generous development budget that we encourage you to use to invest in building your skills and following your career ambitions
- We love working with people who bring their personality, their experience, and their uniqueness to the team
- We have a working environment that is friendly, warm, open, and inspired by our values and purpose
- We put the wellbeing of our staff before projects and profit - through regular check-ins and transparent communication we ensure the everyone feels safe and supported.

**Sound like you?**
At Folk, we believe diversity is essential to creating the best products, services and experiences. We're proud to be an equal opportunity employer committed to diversity and inclusion - we are proud members of the Diversity Council of Australia. We do not discriminate on the basis of race, gender, ethnicity, citizenship, national origin of employees, religion, sexual orientation, age, marital status or disability.
**Only shortlisted applicants will be notified.**
**You must be legally able to work in Australia. No agencies please.