
Customer Service Officer
1 week ago
Are you genuinely excited to help others? Do you live and breathe Tree of Life?
Our Customer Care team are the first point of contact for all our customer enquiries. You will be provided with the opportunity to empower women, inspire confidence and help ensure every customer has the best possible experience via multiple social channels.
We are looking for a patient, empathetic and passionate communicator to join our vibrant team to assist our customer community - to resolve their enquiries and offer styling recommendations (e.g. sizing, colour, fit)
**Roles and responsibilities**:
- Manage and process all customer service enquiries
- Process customer returns
- Manage Family Tree Rewards program
- Monitor and engage with customers across all social media channels
- A willingness to be flexible, adapting quickly to changing situations dependent on business needs.
- During peak periods picking and packing of online orders
- Provide support to the Customer Development Manager
- 1+ years of relevant work experience in a customer service-based role (previous experience in Shopify and Gorgias a plus but not essential)
- Excellent problem-solving and multitasking skills
- Provide knowledgeable answers to questions about product, service, pricing and availability
- Handling complaints, providing appropriate solutions and alternatives
- Excellent communication skills, both verbal and written
- Highly organised and motivated to succeed
- High attention to detail
- Interest in fashion
- Ability to work effectively under pressure
- Excellent Customer Service skills required
If this sound like the role for you we would love for you to apply
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