Account Delivery Manager

3 days ago

Rhodes, Australia Hewlett Packard Full time

**Job Summary**
- This role is responsible for fostering exceptional customer satisfaction through ownership of operational relationships, managing risks, and driving SLA delivery. The role leads teams and solves complex issues, contributing to strategic growth and seamless service delivery. The role proactively manages issues that could impact service delivery, identifies and drives transformation optimization while managing scope, resources, cost of delivery and coordination.

**Responsibilities**
- Develops and nurtures excellent customer satisfaction by owning operational relationships and understanding local requirements for strategic contributions.
- Serves as the primary contact for operational issues, managing performance metrics, reporting, and communication.
- Manages expense targets and ensures performance goals for service delivery, implementing corrective actions as needed.
- Manages risk for low-risk projects and supports timely, cost-effective SLA delivery across functions.
- Leads a team for seamless service delivery, contributes to service delivery plans, and supports custom solutions.
- Provides support to all account delivery managers within assigned region on issues such as management of difficult accounts and high-quality customer communications.
- Measures and reports KPIs, identifies revenue opportunities, and ensures compliance with policies and regulations.
- Drives alignment around business review meetings, regular reporting intervals, structures, and cadences.
- Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
- Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.

**Education & Experience** Recommended**
- Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field or an advanced degree with 3-5 years of work experience.

**Why HP Australia?**
- Australian Market Leader across PC & Print
- A wide and varied product portfolio to market
- Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
- Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
- Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
- Market Leading Mentoring Program
- Recognised and one of the world’s most sustainable companies
- Wellness Programs
- Flexible work environment
- Supportive team culture
- Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.
- #LI-POST_

  • Account Manager

    7 days ago

    Rhodes, New South Wales, Australia The Save Group Pty Ltd Full time $60,000 - $80,000 per year

    Are you a detail-oriented client partner who thrives in a fast-paced environment and loves bringing campaigns to life? CCM is on the lookout for a confident and proactive Account Manager to join our high-performing team during an exciting phase of growth into the APAC market.In this role, you'll manage a diverse portfolio of B2B clients, supporting the...

  • Technical Delivery Manager

    1 day ago

    Rhodes, Australia Unisys Full time

    **What success looks like in this role**: - Interfaces with Information Technology (IT), Engineering / Product Development and other technical counterparts, RAMS/Westpac and third-parties to ensure an integrated approach to technology delivery in UMP. - Interprets and analyzes multiple streams of work packages, providing advice and consultation to the team...

  • Technical Delivery Manager

    1 week ago

    Rhodes, New South Wales, Australia Unisys Full time $120,000 - $180,000 per year

    What Success Looks Like In This RoleInterfaces with Information Technology (IT), Engineering / Product Development and other technical counterparts, RAMS/Westpac and third-parties to ensure an integrated approach to technology delivery in UMP.Interprets and analyzes multiple streams of work packages, providing advice and consultation to the team leaders and...

  • National Account Manager

    2 weeks ago

    Rhodes, Australia Nestle Operational Services Worldwide SA Full time

    **POSITION SNAPSHOT** Location: Rhodes + Flexible working arrangements Full Time Permanent **THE OPPORTUNITY** Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier...

  • Account Manager

    1 week ago

    Rhodes, New South Wales, Australia Bunnings Limited Full time $80,000 - $120,000 per year

    Our people are the heart and soul of our business working together to build the best. No matter where you start with us, pathways are yours to shape. You'll be inspired by those around you and use each experience to pave your own way across the business.About the role:Our Commercial Projects team are now on the hunt for an accomplished Account Manager who...

  • Management Accountant

    1 week ago

    Rhodes, New South Wales, Australia Best & Less Full time $104,000 - $130,878 per year

    Were in the hunt for a Management Accountant to join our Finance team at Rhodes. You'll deliver accurate reporting, insightful analysis, and partner with store and support teams to explain results, identify variances, and drive performance improvements.What you'll do:Own the Store P&L, Overhead and Wages reporting, delivering commentary and insights.Partner...

  • Data Delivery Lead

    2 weeks ago

    Rhodes, New South Wales, Australia CIRCANA (AU) PTY LTD Full time $120,000 - $180,000 per year

    Let's be unstoppable togetherAt Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We're a global company dedicated to fostering inclusivity and belonging. We value and...

  • Account Manager

    7 days ago

    Rhodes, Australia Bunnings Full time

    Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few- Free standard OnePass membership- Access to over 100+ exclusive team member benefits across health, shopping, travel and...

  • Account Executive

    1 week ago

    Rhodes, Australia IRI Worldwide (Australia) Full time

    **Let’s be unstoppable together!** At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe...

  • Customer Care Area Manager

    1 week ago

    Rhodes, Australia Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...