Service Desk

2 days ago

Adelaide, South Australia Harrison McMillan Pty Ltd Full time $60,000 - $90,000 per year

Join a dynamic ICT team as a
Service Desk Officer
, providing frontline support and excellent customer service to staff across a large and complex organisation.

About the Company:

Our client is a major public sector organisation delivering essential services to the South Australian community. With a strong focus on innovation, collaboration, and service excellence, they are committed to building a safe, efficient, and supportive working environment for their staff.

Role Overview:

As a Service Desk Officer, you will be the first point of contact for ICT-related enquiries, providing timely support and resolution to a wide range of technical issues. You'll assist with system access, software, hardware, and network queries, ensuring minimal disruption to operations. The role requires a strong customer service focus, with an emphasis on problem-solving, communication, and continuous improvement.

About the Person:

You're a proactive and approachable professional with strong IT knowledge and a genuine commitment to helping others. You thrive in busy environments, enjoy solving problems, and can communicate technical information clearly to non-technical users. Experience in ICT support, service desk environments, or customer-facing roles will help you succeed.

Key Responsibilities:

  • Act as the first point of contact for ICT-related incidents, requests, and queries
  • Provide timely support and troubleshooting for hardware, software, and system access issues
  • Accurately log and manage service requests through the service management system
  • Escalate complex issues to second-level support as required
  • Deliver outstanding customer service by keeping users informed and ensuring timely resolution of issues
  • Contribute to continuous improvement of service desk processes and documentation

Skills, Knowledge and Experience:

  • Experience in an ICT support or service desk role
  • Strong knowledge of Microsoft Office applications and common ICT systems
  • Ability to troubleshoot and resolve a range of hardware and software issues
  • Excellent communication and interpersonal skills with a customer service focus
  • Strong organisational skills and the ability to manage competing priorities
  • IT-related qualifications or certifications (desirable)

Culture of the Business:

You'll be part of a collaborative and supportive ICT team that values problem-solving, innovation, and service excellence. The organisation promotes professional growth, diversity, and flexible working practices, creating a positive and inclusive workplace where employees are supported to thrive.

For more information, please contact:

Tammy Anderson

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