Administrator, Family Law

Are you ready to make a meaningful impact in the lives of Australians navigating family law matters? We’re seeking a detail-driven and customer-focused **Family Law Administrator**to join our supportive and high-performing team.

In this role, you’ll be responsible for delivering exceptional service to members, trustees, and stakeholders, ensuring all requests are processed accurately and within agreed timeframes. You’ll play a vital role in maintaining quality standards and meeting service level agreements across a range of operational tasks related to family law and superannuation.

**Please note prior law/legal industry experience is not required in this role.**

**What You’ll Be Doing**

- Provide superior customer service across phone and written enquiries.
- Process family law-related requests including Form 6/Information requests, procedural fairness, and payment splits.
- Action inbound correspondence and follow-ups within required SLAs.
- Ensure compliance with legislative and fund-specific procedures to minimise risk.
- Collaborate with internal and external stakeholders to resolve enquiries and meet deadlines.
- Contribute to reporting and quality review processes.
- Identify and suggest improvements to enhance efficiency and service quality.
- Be a positive and proactive team member, supporting shared goals.

**What You’ll Bring**

- A strong customer service philosophy—professional, approachable, and empathetic.
- Excellent communication skills, both verbal and written.
- High attention to detail and a commitment to quality.
- Ability to work independently and manage competing priorities.
- Understanding of superannuation legislation and family law processes.
- Proficiency in MS Office and data processing.

**Why Join Us?**

- **Career Development**: Access ongoing training and development to grow your career.
- **Hybrid Working**: Enjoy the flexibility of working from home 50% of the time.
- **Supportive Team Culture**: Be part of a collaborative and inclusive team that values your contribution.
- **Impactful Work**: Help Australians navigate complex family law matters with care and professionalism.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.