Current jobs related to Admin Specialist, Insurance Services - Docklands - Link Group
-
Team Member, Customer Servicing
2 weeks ago
Docklands, Australia MLC Life Insurance Full timeMLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it. **The Role**: We have a number of permanent opportunities available for Policy Administration Team Members to join our Melbourne based Customer Operations team, kick-starting...
-
Client Service Executive, Inwards
2 weeks ago
Docklands, Victoria, Australia Chubb Insurance Full time US$90,000 - US$120,000 per yearChubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs,...
-
Insurance Product Analyst
7 days ago
Docklands, Australia Mercer Full timeAs an Insurance Product Analyst, you will be an important member of our Mercer Super Insurance Product team in delivering competitive insurance offerings to our superannuation clients and more than 1.1 million members. This role requires collaboration with various stakeholders and service providers (i.e. insurers and administrators) to ensure the best...
-
Service Design Manager
10 hours ago
Docklands, Australia MLC Life Insurance Full timeAre you committed to bringing your best to life every day? At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of...
-
Experienced Ndis Admin Manager
2 weeks ago
Docklands, Australia Alpha Community Care Full timeAre you a highly organized and detail-oriented professional with experience in the disability care industry? Alpha Community Care is seeking an experienced Office Manager/Administrator to join our dedicated team. As a leading National Disability Insurance Scheme (NDIS) provider, Alpha Community Care is committed to delivering exceptional services and support...
-
Claims Resolve Consultant
7 days ago
Docklands, Australia MLC Life Insurance Full timeMLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it. **The Role** A pivotal part of the organisation is ensuring that any complaints are handled independently, reasonably, efficiently and fairly - and this is where you...
-
UX/UI Designer
5 days ago
Docklands, Australia MLC Life Insurance Full time**The Role** MLC's Digital and Customer Experience team is responsible for creating compelling ex-periences for our super fund partners and their members with a focus on reshaping the experience to materially enhance member and partner advocacy. Working alongside our Digital & CX this role plays an important part in the design and development of intuitive...
-
Case Consultants
2 weeks ago
Docklands, Australia MLC Life Insurance Full timeMLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it. **Multiple roles**: Do you need a change from clinical work or from working towards billable hours? Are you looking to advance your career utilising your allied...
-
Case Consultant
1 week ago
Docklands, Australia MLC Life Insurance Full timeMLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it. **The Role**: Do you need a change from clinical work or from working towards billable hours? Are you looking to advance your career utilising your allied health or...
-
Case Consultants
1 week ago
Docklands, Australia MLC Life Insurance Full timeMLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it. **Multiple roles**: Do you need a change from clinical work or from working towards billable hours? Are you looking to advance your career utilising your allied...
Admin Specialist, Insurance Services
2 weeks ago
**Overview**
The Admin Specialist role provides expert reporting and workflow allocation support to Insurance Services & Family Law teams. The key responsibility will be to provide accurate, appropriate and timely reporting across multiple funds within the Insurance Services & Family Law business.
The role is also responsible for workflow allocations where required within the insurance and family law teams, to ensure the adherence to SLA.
**Key Accountabilities and main responsibilities**
Strategic Focus
- Responsible for providing strong administrative support to Insurance Services & Family Law team members in the performance of their duties
- Enabling the operations teams to focus on core member-focused deliverables, by providing reporting insights and workflow allocation support
- Seek out continuous improvement opportunities, and support and adapt to changes in technology or process, to ensure that best practice is incorporated into the business
- Establish and maintain strong working relationships with key internal and external stakeholders, building strong customer relationships, and actively anticipating staff and member’s needs
- Work within a dynamic, varied, complex and time critical environment to the highest quality standards without compromising risk and cost to service
Operational Management
- Prepare high quality reporting on daily, weekly, monthly, quarterly, or ad hoc basis
- Ensure workflow allocations are completed for all teams as and when required
- Ensure that all interactions and activities are oriented to the member experience
- Demonstrate and maintain expertise in the creation and manipulation of data to support the development of fund-specific reporting
- Support the Team Leader to ensure that the team works within the agreed operating model and that all decisions are made within agreed authority limits
- Work with the Team Leader to build capability of team members and other Admin Specialists to reduce single point sensitivity
- Ensure compliance with agreed processes, procedures, and controls
- Identify areas for process improvements, support best practice initiatives and participate in implementation processes to improve quality, performance and efficiency of the team
- Contribute to continuous improvement of training programs or content
People Leadership
- Support the Team Leader in motivating and developing a team of Insurance Services and Family Law staff, and role-model the expected values and behaviours
- Actively support an organisational culture where employees are engaged and motivated to develop and meet their potential, career goals and the organisation’s goals
- Actively support a culture of high performance that values learning and a commitment to quality and customer centricity in line with MUFG Retirment solutions.
- Demonstrate drive and motivation by keeping abreast of current industry related information and changes
- Demonstrate a willingness to increase your Superannuation knowledge, including additional funds and administration functions
- Provide feedback to the Team Leader regarding the performance of the team, which will aid in recognition, coaching and direction to enhance performance and growth, and realign goals with changing business priorities
Governance & Risk
- Support and actively promote a proactive risk management and compliance culture within the team, and ensure all risk and compliance reporting and assurance obligations are met
- Ensure total compliance with statutory regulations including the mitigation of operational risk through the effective use of the incident management framework
- Maintain awareness of the regulatory environment with respect to team functions
- Manage escalations and enquiries from internal and external stakeholders with urgency
- Generate Quality Control reporting as required
- Adhere to all legislative requirements required for the role and comply with MUFG Retirment solutions Privacy policy and procedures
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
**Experience & Personal Attributes**
- Excellent office product skills: Excel, Visio, PowerPoint, Word, PowerBI
- Strong understanding of relevant Superannuation legislation and industry knowledge
- Accuracy and attention to detail and ability to think laterally
- Good investigation and problem-solving abilities
- Customer focused and the ability to collaborate with others to achieve desired outcomes
- Prioritisation and time management skills to meet tight deadlines
- Generate creative solutions to address problems and commit to follow through
- Ability to support change and manage through ambiguity
- Excellent communication skills both verbal and written
- Ability to collaborate, bring people together and have shared outcomes
- Communicates effectively and transparently with all stakeholders
- Ability to prioritise, organise and forward plan to ensure SLA’s are met
- Innovative
