Administrator, Family Law

Are you passionate about delivering exceptional customer service and ensuring operational excellence? Join our dynamic team where your attention to detail, communication skills, and commitment to quality will make a real impact.

About the Role

As a Family Law Administrator, you'll be the first point of contact for members, trustees, and stakeholders—providing timely, high-quality service across a range of operational tasks. You'll play a key role in maintaining service level agreements (SLAs), ensuring compliance, and supporting continuous improvement initiatives.

Key Responsibilities

• Deliver superior customer service via phone, email, and correspondence.
• Process requests including Form 6/Information requests, procedural fairness, and payment splits.
• Ensure compliance with legislative and fund-specific procedures.
• Maintain high quality standards through self-review and quality assurance.
• Collaborate with internal and external stakeholders to resolve enquiries.
• Contribute to reporting and suggest process improvements.
• Support team goals and foster a positive team environment.

What You'll Bring

• A strong customer service mindset—professional, approachable, and solutions-focused.
• Excellent verbal and written communication skills.
• A proactive, can-do attitude with the ability to work independently.
• Strong organisational skills and attention to detail.
• Understanding of confidentiality and superannuation legislation.
• Proficiency in MS Office and related software.

Why Join Us?

• Be part of a supportive, high-performing team
• Make a real difference in members' financial wellbeing
• Gain exposure to complex superannuation processes and stakeholder management
• Enjoy opportunities for professional growth and development
• Hybrid working arrangement (50% WFH)

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.