Service Area Manager

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
- 2 positions
- 2-year contract
- Located at either Bankstown, Liverpool or Campbelltown

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About You
The Service Area Manager leads and oversees Local Area Coordination (LAC) teams, including Team Leaders and Information team members, who provide NDIS services to support people with disabilities and their families. They ensure teams help clients access and navigate the NDIS, develop and review plans, and connect with community supports focused on individual capacity building.
Supported by the Operations Manager and working closely with Performance and Quality teams, the Service Area Manager monitors performance, drives quality outcomes, and ensures services align with NDIS best practices. They ensure services are community-based and responsive to local needs while managing daily operations, addressing complaints, incidents, and workplace safety, and supporting teams to deliver high-quality coordination activities.

**Responsibilities**:

- Provide leadership, operational management, and professional development to LAC teams within the designated service area.
- Lead LAC teams within the designated service area in delivering all areas of LAC program operations and objectives, focusing on individual capacity building and including contributing to community capacity building projects and outcomes.
- Demonstrate autonomy, professionalism, confidentiality, and adopt a high level of ethical and professional standards.
- Ensure incidents and risks and feedback is managed and responded to in accordance with policies and procedures, including adherence to NDIS Quality and Safeguards commission requirements and ensure opportunities for improvement are identified and actioned.
- Navigate the business systems whilst ensuring effective workload management of the team in ensuring contractual performance KPIs and quality standards are met or exceeded.

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of Success.
Essential Criteria
- Qualification/s in relevant area (e.g. Psychology, Social Work etc.) with equivalent experience working with people with complex needs
- Minimum 3 years’ experience managing programs and teams in a human service context (e.g. disability, child services, allied health, social work, community development, education).
- Strong working knowledge of contemporary approaches to disability service provision.
- Experience in leading teams and/or strong working knowledge of operational requirements of the Partners in the Community Local Area Coordination Program.
- Willingness to travel and work flexible hours and in a range of locations across areas and regions as required.

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free, meaning more take-home pay
- Industry-leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our in-house wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, a