Sales & Customer Service Manager

4 days ago

Liverpool, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**NSW, Whitlam Leisure Centre - Liverpool 2170**
- Great career paths and development with an entrepreneurial organisation
- Free facility access
- Full Time position

This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors.

**The Role**

The Sales & Customer Service Manager reports directly to the Centre Manager and leads a team to deliver exceptional guest experience to all current and prospective guests in line with the Belgravia Leisure Guest Charter.

The Sales & Customer Service Manager will train, develop and be accountable for the performance of Customer Service Officers and drive all subscription membership results across all programs provided by the facility.

**About You**

**Key Accountabilities**
- Train and develop frontline staff to meet sales targets, and deliver exceptional guest experiences in line with Belgravia Leisure’s Guest Experience Charter
- Provide and action corrective action plans by working closely with the Centre Manager/National Guest Experience Manager
- Set and achieve new member and growth targets on a daily/weekly/monthly basis
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
- Assist in lead generation through digital and traditional marketing activities
- Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility
- Attending and participating in centre senior leadership meetings and projects
- Compiling and presenting monthly reports

**Skillset**
- Experience in a sales and customer facing environment
- Experience leading teams in the health, fitness, leisure or recreation industries is highly regarded
- A solid understanding of business needs and processes as pertaining to KPIs, budgets and service standards
- Experienced in motivating teams to reach targets
- A people person with exceptional interpersonal skills
- Experience in using social media platforms
- Flexible to work days/evenings and weekends
- National Police Check and Working with Children Check
- First aid and CPR
- Experience in team leadership, training and development
- Cafe experience desirable

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

  • Sales & Customer Service Coordinator

    9 hours ago

    Liverpool, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, Whitlam Leisure Centre - Liverpool 2170** - Great career paths and development with an entrepreneurial organisation - Free facility access - Full Time position This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors. **The Role** The Sales & Customer Service Coordinator reports directly to the...

  • Telstra Retail: Casual Customer Service

    2 days ago

    Liverpool, Australia Telstra Full time

    **Employment Type **:Casual **Closing Date **:13 Dec 2024 11:59pm **Job Title **:Telstra Retail: Casual Customer Service & Sales Consultant LIVERPOOL WESTFIELD **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store...

  • Telstra Retail: Full Time Customer Service

    2 days ago

    Liverpool, Australia Telstra Full time

    **Employment Type **:Permanent **Closing Date **:13 Dec 2024 11:59pm **Job Title **:Telstra Retail: Full Time Customer Service & Sales Consultant LIVERPOOL WESTFIELD **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional...

  • Customer Service Representative

    1 week ago

    Liverpool, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Liverpool Location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8:00 to 11:00)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are...

  • Customer Service and Retail Assistant

    2 days ago

    Liverpool, Australia Udaya Spices Full time

    Udaya is a large Indian/Asian retail business with 4 retail stores across Sydney. Front facing customer service is a key aspect of our business and we are seeking self-driven Customer Service Assistants who can oversee a broad range of our day to day customer and counter related activities and commitments at our Liverpool store. **Position...

  • Customer Service Manager

    2 weeks ago

    Liverpool, Australia EVALUATE MEDICO LEGAL Full time

    **Description**: Manages customer service operations in a medical practice, ensuring excellent patient care, efficient processes, and strong patient relationships. **Roles & Duties**: - Create and update patient service policies, ensuring compliance with healthcare regulations and confidentiality standards. - Oversee patient flow, appointment scheduling,...

  • Customer Service Officer

    2 days ago

    Liverpool, Australia HCF Full time

    **About the Role** As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with...

  • Customer Service Advisor

    9 hours ago

    Liverpool, Australia Westpac Group Full time

    Join the St. George team in Liverpool - 20.6 hrs per week - Ongoing training and development provided **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. Your role of Customer Service Advisor...

  • Customer Service Officer

    2 days ago

    Liverpool, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, Whitlam Leisure Centre - Liverpool 2170** - Great career paths and development with an entrepreneurial organisation - Free facility access - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions. **The...

  • Branch Manager

    1 week ago

    Liverpool, New South Wales, Australia Randstad - Sales & Marketing Full time $90,000 - $120,000 per year

    Position SummaryMy client in the hire equipment space is seeking a Branch Manager to oversee all operational aspects of a busy branch location across traffic. This role reports to the NSW State Manager and has 9 direct reports including Hire Controllers and a Workshop Supervisor. The ideal candidate will be a hands-on leader who can drive performance,...