Manager Client Services

Division: Northern CPPYJ
- Location: Liverpool, NSW, AU, 2170
- Req ID: 75493

**Manager Client Services**

**Child Protection Helpline**

**Location - Liverpool**

**Employment type - Talent Pool**

**Clerk Grade 11/12 - $145,378 - $168,130pa plus superannuation**

**Your role**
- Provide leadership, direction and support to a team/s of professional and administrative staff within Department of Community and Justice (DCJ) Child Protection Helpline (Helpline). Manage all aspects of the Helpline’s operations and build a collaborative team environment to deliver quality services and achieve positive outcomes for the community’s children, young people and families.

**What you’ll do**
- Provide strategic leadership and management in all areas of the program area and be the senior representative of the Agency in the local community that your program area serves.
- Responsible for the delivery of the Agency’s core functions and services to vulnerable children, young people and their families.
- Responsible for providing leadership and direction as well as ensuring the professionalism and performance of professional and administrative staff within the program area.
- Be proactive in providing leadership to facilitate the implementation of agreed change at the front line in a way that aligns operational activities with the corporate and strategic directions of the Agency.
- Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues.
- Build and monitor a workplace culture that values fair and inclusive practices and diversity principles.
- Promote and manage alliances within the organisation and across the public, private and community sectors.
- Initiate and develop partnerships with customers to define and evaluate service performance outcomes.
- Have a strong commitment to leading practice with Aboriginal families and being able to identify and resolve issues specific to the Aboriginal community and their families.
- Work through issues, weigh up alternatives and identify the most effective solutions.
- Identify resource needs and ensure goals are achieved within budget and deadlines
- Develop team/unit plans that take into account team capability, strengths and opportunities for development.
- Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way.

**What we’re looking for**
- Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues.
- Build and monitor a workplace culture that values fair and inclusive practices and diversity principles.
- Promote and manage alliances within the organisation and across the public, private and community sectors.
- Initiate and develop partnerships with customers to define and evaluate service performance outcomes.
- Work through issues, weigh up alternatives and identify the most effective solutions.
- Identify resource needs and ensure goals are achieved within budget and deadlines.
- Develop team/unit plans that take into account team capability, strengths and opportunities for development.
- Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way.
- Tertiary qualification in a social work, social/Behavioural Science, Welfare or related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.
- A valid driver’s licence and willingness to travel.
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
- Download the role description.

**What We Offer**
- We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
- Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**
- Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close**Sunday 6 July at 11:59pm AEST.

**Got a question?**
- Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at