Operations Manager

5 days ago

Liverpool, Australia Primo Care Disability Service Full time

**Primo Care Disability Services Operations Manager - Lead with Purpose and Be Rewarded**

Are you an experienced NDIS operations leader ready to take your career to the next level? Primo Care Disability Services is expanding into **Sydney**, and we’re seeking a passionate and capable **Operations Manager** to oversee our operations, grow our presence, and deliver high-quality, person-centred supports.

**This is a leadership role with real performance rewards.**
We offer an **attractive salary package** plus the opportunity to earn **performance-based commission and bonuses** tied to the success of the Sydney branch. This role is ideal for someone with the drive to lead, grow a team, and be rewarded for results.

**About the Role**:
As the Operations Manager, you’ll be responsible for all aspects of our Sydney operations — from staff management and client coordination to business growth and compliance. You’ll work closely with Primo Care’s executive team and play a pivotal role in building our reputation and success in the region.

**Key Responsibilities**:

- Lead, manage, and support the Sydney-based team
- Oversee client onboarding, service planning, and delivery
- Ensure compliance with NDIS regulations and quality standards
- Drive operational efficiency and service excellence
- Support business growth through relationship-building and local networking
- Monitor KPIs and contribute to strategic decision-making

**What We’re Looking For**:

- Experience in NDIS service delivery or operational management
- Strong leadership and team development skills
- Excellent knowledge of NDIS compliance and quality frameworks
- Business acumen and an eye for continuous improvement
- Exceptional communication and stakeholder management skills
- Relevant qualifications in Disability, Community Services, or Business
- More than 3 years of relevant work experience required for this role

**What We Offer**:

- Competitive salary + **performance-based commission and bonuses**:

- A key leadership position with autonomy and purpose
- Support from an established, values-driven NDIS provider
- Career development and long-term growth opportunities
- The chance to make a real impact in the lives of participants and staff

**Location**: Sydney, NSW
**Employment Type**: Full-time

Pay: $60,000.00 - $80,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift

Supplementary Pay:

- Commission
- Performance bonus

**Experience**:

- Operations management: 3 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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