CRM Coordinator

1 week ago


Richmond, Australia Forever New Full time

**FOREVER US**

Step into the world of Forever New, where fashion knows no boundaries. As Australia's trailblazing brand in clothing and accessories, we're taking the globe by storm with over 350+ stores and a thriving online presence. Our community is a vibrant tapestry of style enthusiasts, visionary designers, creative thinkers, and trendsetters who have propelled us from Melbourne to the world stage. With an unwavering passion for fashion, we are dedicated to creating moments that bring a radiant smile to her face.

**THE PERKS WE OFFER YOU**

As a valued member of the Forever New family, you'll not only enjoy a wide range of exciting rewards and benefits, but also be part of a team that genuinely appreciates your talent and dedication.

Discover the perks of joining us:

- Benefit from a generous 40% employee discount, including periodic discounts for your family and friends.
- Coffee lover? Indulge in daily subsidized coffee and lunch at the café downstairs.
- Enjoy the flexibility of loyalty and birthday leave to celebrate special moments in your life.
- Receive recruitment referral incentives for bringing talented individuals to join our exceptional team.
- Take advantage of our wellbeing and environmental incentives, promoting your overall wellness and contributing to a sustainable future.
- Engage in continuous learning and development programs to enhance your skills and foster personal and professional growth.
- Be recognized for your outstanding contributions through our recognition program and service awards.
- Enjoy the convenience of subsidized car parking, ensuring a stress-free commute.
- Thrive in our vibrant head office located in Richmond, an area renowned for its energy and creativity.
- Gain exposure to a global business operating across 5 continents, expanding your horizons and providing diverse experiences.

**YOUR DREAM OPPORTUNITY**

We're seeking a passionate CRM & Loyalty Coordinator to manage and optimise automated customer journeys using Emarsys or similar platforms.

The role involves building lifecycle and loyalty communications, managing segmentation, vouchers, and promotional SMS/MMS campaigns, and delivering ongoing reporting across all CRM and Loyalty channels.

You'll also handle post-purchase survey insights, monthly prize draws, and monitor platform performance metrics. With 1-2 years' CRM experience, you’ll be detail-oriented, analytical, customer-focused, and comfortable working both collaboratively and independently.

Get excited to:

- Manage SMS/MMS channel for promotional sales and collection launches
- Create and manage audience segments across CRM and BAU
- Assist with identifying and executing opportunities for A/B Testing and personalistion across channels
- Manage customer voucher pools and personalisation tokens
- Manage Post Purchase Survey reporting and insights. Coordinate monthly prize draws, including winner selection and customer communication.
- Monitor and report on the performance of CRM and messaging platforms including tracking key metrics such as engagement, deliverability, inbox placement, and flagging any discrepancies for investigation
- Updating budgets and invoices
- Conduct competitor research and analysis

**THE SKILLS & EXPERIENCE YOU OFFER US**
- 1-2+ years’ experience in CRM or marketing automation. Proficiency with tools like Emarsys, Klaviyo or similar
- Relevant tertiary qualification in Business, Marketing or similar, preferred but not required if relevant experience in CRM
- You have a sharp eye for detail and a structured approach to managing campaigns, data, and timelines across multiple platforms.
- You’re confident working with data, uncovering insights, and optimising performance to assist with driving customer engagement and business outcomes.
- You care deeply about the customer experience and are always looking for new ways to improve journeys, test ideas, and solve problems.
- You thrive in a team environment, working cross-functionally with clarity and confidence but you're equally comfortable working independently, taking ownership of tasks and driving them through to completion.

Whether we’re designing our latest fashion collection, learning, laughing, and collaborating as a team or providing expert styling advice to our loyal customers, these are a few of the values engrained in our DNA:

- Think Customer
- Respect for all
- Keep it Simple
- Take Responsibility
- Act with Pace

Join Forever New and become part of a community that values your uniqueness and offers exciting opportunities for personal and professional growth.

**LOCATION**: Richmond, Melbourne, Australia


  • CRM & Data Lead

    1 day ago


    Richmond, Australia CBM Australia Full time

    CBM Australia is Christian international development organisation with a focus on disability. CBM has more than 115 years’ experience developing proven community-based programs that help millions of people with disabilities benefit from real and lasting change. We work alongside people with disabilities living in the world’s poorest places to fight...

  • CRM Specialist

    1 week ago


    Richmond, Australia Dabble Full time

    Dabble is an online sports and racing bookmaker (licensed by the NTRC), formed in 2020 and embracing the scaleup journey. Our aim is to disrupt the game with a truly immersive socialised betting experience designed to provide evolutionary entertainment to our punters via genuine interaction and engagement. Our brand ethos, “share the experience”, means...


  • Richmond, Australia CBM Australia Full time

    Hybrid role with 2 days a week in our Richmond office, 35 hour work week and flexible work arrangements. - 5 weeks of annual leave, salary packaging benefits, and opportunities for professional growth. - Employee Assistance Program for team members and their family. **About us**: At CBM Australia, our mission is to end the cycle of poverty and...


  • Richmond, Australia Robert Half Full time

    Reporting to the Marketing Director, utilise and enhance your Marketing & Communications skills within a professional services firm. **About the Company** Our client is one of Australia's leading financial advisory firms. They pride themselves on excellence on the outside and inside of their operations and are looking for a polished and professional...


  • Richmond, Australia Make-A-Wish Full time

    **About Make-A-Wish**: Make-A-Wish is one of Australia's most trusted charities and part of the largest wish-granting organisations in the world. We partner with children with life threatening conditions, their families and medical teams to grant wishes as unique as the children who imagine them. At Make-A-Wish, our mission is to grant the wish of every...


  • Richmond, Australia Mercy Health Australia Full time

    Employment Type: Permanent full time Location: Oakleigh, VIC Upload with Application: Resume, cover letter, and all relevant qualifications Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for...


  • Richmond, Australia CBM Australia Full time

    Hybrid role with 2 days a week in our Richmond office, and flexible work arrangements. - 5 weeks annual leave. - Salary packaging up to $15,900 + up to $2,650 for meals and entertainment. **About us**: At CBM Australia is a Christian organisation empowering compassionate Australians to end the cycle of poverty and disability. Through our programs, technical...


  • Richmond, Australia fibreHR Full time

    **About Us - Who Are We?** We are Banjo Loans - an online lender providing loans to small and medium sized businesses - we are a part of the exciting fintech world. We were established as a result of our collective lending experience; our people understood and recognised that the needs of small businesses can change from one day to the next and that...

  • Volunteer Fundraising

    2 weeks ago


    Richmond, Australia fibreHR Full time

    **Make-A-Wish** Make-A-Wish Australia makes wishes come true for critically ill kids, building resilience and complementing medical treatment. We’re working hard to make sure that in future, every single child battling critical illness can experience a vital wish journey. We currently have an exciting opportunity for a Volunteer Fundraising & Events...


  • Richmond, Australia Berry Street Full time

    **_“Working with an organisation that shares the same core values as me, is something I consider to be truly valuable.” _**_- Fiona, People and Culture._** **We are looking for someone who not only sees value in helping others but someone who also can help raise those very helpful funds.** **As our Community Fundraising Coordinator, you will be our...