CRM, Data and Insights Lead

Hybrid role with 2 days a week in our Richmond office, 35 hour work week and flexible work arrangements.
- 5 weeks of annual leave, salary packaging benefits, and opportunities for professional growth.
- Employee Assistance Program for team members and their family.

**About us**:
At CBM Australia, our mission is to end the cycle of poverty and disability.

As Australia’s only international development organisation focused on disability inclusion, our work improves the quality of life of people with disabilities living in the poorest communities.

We have a rewarding opportunity for a passionate and motivated CRM, Data and Insights Lead to join CBM Australia.

Reporting to the Head of Audience Data, Insights and Performance, you will be responsible for managing our CRM audience and fundraising database, ensuring data quality, and providing valuable insights to support income generation and organisational performance.

Founded on Christian values, CBM enables compassionate Australians to be part of creating lasting positive change in our world. Join us and make a meaningful difference

**The successful applicant will**:

- Oversee accurate and timely completion of data requests and business processes.
- Manage and maintain the integrity of CRM data, implementing hygiene and quality control measures.
- Manage Blackbaud CRM for Public Engagement (PE) related activities.
- Provide data analysis and insights to enhance performance and supporter experiences, including creating reports and dashboards.
- Contribute to continuous improvement by aligning practices with industry standards and organisational goals.
- Foster a productive, effective and harmonious working environment.

**Specific outcomes required**:

- Data and insights are driving strategic decisions, improving campaign effectiveness, and enhancing donor engagement.
- Data operations run smoothly with mínimal errors, supported by strong documentation, QA processes, and vendor coordination.
- CRM use is optimised across PE, with high-quality data inputs and a shared understanding of reporting definitions and rules.
- Stakeholders are confident in the accuracy, relevance, and timeliness of reporting and insights.
- Data work practices are continually evolved in line with industry standards and system capabilities, ensuring solutions remain effective, future-fit, value-driven, and secure.

**About you**:
This role would be perfect someone who is passionate about data and looking for an organisation that is committed to fostering genuine career progression.

CBM welcomes applicants from diverse backgrounds and people with lived experience of disability.

**To be considered for this role, you will have**:

- Either at least 2 years of experience in data analysis or a master’s degree in data analytics or a related field.
- Experience in database management, CRM systems, data analytics, and reporting.
- Proficiency in SQL, Power BI, and an advanced understanding of Excel would be desirable.
- Previous experience with Blackbaud CRM would be valuable, however not essential as we provide training.
- Experience in process management, improvement, and quality control.
- A solution-focused mindset with strong attention to detail and organisational skills.
- A commitment to maintaining professional development and fostering team growth.
- Previous experience in the not-for-profit sector would be an advantage.
- Enthusiasm for the mission of CBM Australia and alignment/comfort with being part of a faith-based organisation.

**What we offer**:

- The chance to make an impact that matters in a team of like-minded professionals.
- Flexible working arrangements.
- Hybrid role, with 2 days a week in our Richmond office.
- 35 hour work week.
- 5 weeks annual leave.
- Salary packaging benefits up to $15,900 for eligible household expenses + up to $2,650 for meals and entertainment.
- Paid parental leave.
- Confidential and free access to our Employee Assistance Program for team members and their family.
- Join a supportive team who is committed to fostering genuine career progression.
- A collaborative and inclusive work environment that priorities employee wellbeing.
- A work environment and values-driven culture that employees state in their feedback, is one of the most inclusive, caring, and enjoyable that they have ever worked in.

If you meet the above criteria, please submit your resume

**Applications will be considered as soon as they are received**.