Admissions Coordinator Team Leader

Employment Type: Permanent full time

Location: Oakleigh, VIC

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Where there's life, there's Mercy.

Where there's care, there's You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that's gone before, to grow your impact and gain experience that's hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere.

At Mercy Health, it's all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

Admissions Coordinator Team Leader – Residential Aged Care Join Mercy Health in a pivotal leadership role overseeing a national team of Admissions Coordinators. You'll drive a consistent, person-centred admissions experience across our aged care homes, supporting occupancy growth and enhancing the customer journey.

Working closely with Service Managers, Business Development Consultants, and the Customer Enquiry Centre, you'll provide operational oversight, coaching, and escalation support. This role also leads continuous improvement initiatives, ensures CRM compliance, and helps build scalable systems that balance national consistency with local responsiveness.

If you're passionate about aged care, customer experience, and leading high-performing teams—this is your opportunity to make a meaningful impact.

What you'll bring

You're resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

To thrive in this role, you will have:

• Proven leadership experience managing high-performing teams

• Strong operational knowledge of residential aged care admissions

• A deep understanding of aged care fees, government subsidies, and legislative requirements

• Expertise in CRM systems and process governance

• A customer-first mindset with a commitment to person-centred care

• Excellent communication, coaching, and stakeholder engagement skills

• A proactive approach to continuous improvement and national consistency

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check

• A valid drivers license

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people's lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.