IT Helpdesk Officer

2 weeks ago

Brisbane Northern Suburbs, Australia The Creche and Kindergarten Association Full time

**Salary $60,000 - $70,000**:

- **Salary Sacrifice Available**:

- **2 Days Work from Home**:

- **Monthly RDO**:

- **Flexible Start and Finish Times**

**Where Every Child Flourishes**

We are Queensland’s biggest childcare and kindergarten provider with nearly 350 early services located across our sunny state. We strive to encourage a love of learning through our curriculum approach of Listening and Learning Together

Our team are driven by our purpose of nurturing and inspiring children to succeed and passionate about our culture of collaboration, inclusivity and dedication to the growth of all our people, little or otherwise

The primary purpose of the position of IT Helpdesk Support officer is to provide technical support to the Directors, centre Educators and central staff of C&K so that we are able to provide quality education and care to the children that attend our services.

This position provides a fantastic work - life balance with the option to work from home 2 days a week and flexible start and finish times. You will also have access to a monthly rostered day off when you work a 40 hour week.

**About the opportunity**

**About you**

Responsibilities include but not limited to:

- Troubleshoot and resolve IT issues related to hardware, software, and networking.
- Install and configure computer hardware, software, and peripherals.
- Manage and maintain the inventory of IT assets.
- Contribute to the security and integrity of our IT systems and data.
- Collaborate with other IT team members to resolve complex issues.
- Maintain and update our IT documentation and knowledge base.
- Assist in IT projects and initiatives.

**Requirements**:

- A Degree/Diploma in IT, or a minimum of 2 years of experience in IT.
- Experience with Microsoft 365 apps, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
- Strong technical skills in Windows operating systems, computer hardware, and networking.
- Excellent problem-solving skills and attention to detail.
- Good communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Ability to prioritise and manage multiple tasks effectively.

**Joining our Family**

You will need to hold:

- Paid Blue Card or Exemption Card
- A Police Check current within 3 months or willingness to obtain one
- Qualifications in Information Technology although not needed will be highly regarded

C&K will cover the initial and renewal costs of a Blue Card and Police Check for all permanent and fixed term contract employees prior to the commencement of their duties.

All C&K employees are required to undergo background checks which includes a police check. Also, all C&K employees will need to have obtained their 1st and 2nd vaccinations for COVID-19 as a condition of employment.

Location: Kedron, QLD

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