Technical Support Specialist, Level 2

2 weeks ago

Glen Waverley, Australia SOTI Inc. Full time

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem solving abilities in a fast paced environment, and you are willing to learn, then this position offers numerous growth opportunities and a long-lasting career with SOTI.

**Responsibilities**:

- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
- Some travel, local and international may be required in a supporting role for events.
- Create/assess Jira Tickets for Level 1 specialists and help them in triage process
- Coach and assist Level 1 agents to help them in their regular cases and manage their workload

**Qualifications**:

- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
- Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
- Strong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
- Outstanding verbal and written communication skills in English
- Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee._

  • Technical Support Specialist

    7 days ago

    Glen Waverley, Australia Talent International Full time

    **Job Details**: **Location** Glen Waverley **Salary** Negotiable **Job Type** Full Time **Ref** BBBH97729_1683691844 **Contact** Michelle Kendirian **Posted** about 4 hours ago Permanent opportunity for a Level 2 Technical Specialist Support Bilingual - English & Vietnamese, Thai or Japanese **Responsibilities**: - Investigate issues reported...

  • Technical Support Specialist, Level 1

    1 week ago

    Glen Waverley, Australia SOTI Inc. Full time

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. - Who we are - At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating...

  • Client Services Representative

    2 weeks ago

    Glen Waverley, Australia Melbourne Veterinary Specialist Centre Full time

    **Job Description** Client Services Representative** - Based at Glen Waverley and Essendon Fields - Part time role - Minimum 2 years Reception/Client Services experience essential - Experience within the veterinary or health industry highly regarded The Melbourne Veterinary Specialist Centre is a multi-disciplinary specialist veterinary centre providing...

  • Veterinary Surgical Internship

    7 days ago

    Glen Waverley, Australia Melbourne Veterinary Specialist Centre Full time

    **Company Description** Fulltime 12-month Surgical Internship mentored by specialist surgeons Dr Sonya Wasik and Dr Sasha Polak** - Commencing April 2025 - Full time 12 month position - No public holidays - Based at our Glen Waverley Centre - Mentored by Specialist surgeons’ Dr Sonya Wasik and Dr Sasha Polak - Above award wage - Experience preferred...

  • Der Technical Support Analyst

    2 weeks ago

    Glen Waverley, Australia CitiPower and Powercor Full time

    Glen Waverly, VIC, AU, 3150 **About us** - At United Energy, we’re proud to deliver electricity to 715,000 Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all - and none of this...

  • 2 Day Nanny Educator

    5 days ago

    Glen Waverley, Australia Placement Solutions Full time

    **Job Type: Part Time** **Location: Glen Waverley, Victoria** **Required Hours per Week**:14 Hours** **Days and Hours Required**:Monday and Thursday - 10:30am to 5:30pm** Family is looking for care for their 4 year old. Nanny with experience with children on the spectrum is preferred but not essential. Nanny should be physically fit. The Nanny will be...

  • Disability /aged Care Support Worker

    7 days ago

    Glen Waverley, Australia Seven Angels Care and Support Services Full time

    **Seven Angels Care And Support Services is a NDIS registered company.** Our mission is to empower individuals with disabilities to pursue their passions and aspirations by providing personalized support that aligns with their unique preferences and desires. We collaborate closely with each client, taking the time to truly understand their individual...

  • War Memorial Hospital Podiatrist, Level 1-2- UWMH

    12 hours ago

    Waverley Municipal Council, Australia NSW Health Full time

    War Memorial Hospital Podiatrist, Level 1-2- UWMHJoin to apply for the War Memorial Hospital Podiatrist, Level 1-2- UWMH role at NSW HealthWar Memorial Hospital Podiatrist, Level 1-2- UWMH1 day ago Be among the first 25 applicantsJoin to apply for the War Memorial Hospital Podiatrist, Level 1-2- UWMH role at NSW HealthWar Memorial Hospital (WMH) is a 3rd...

  • Pos Hardware Support Technician- Casual/part

    2 weeks ago

    Glen Waverley, Australia Axiom Technologies Full time

    **Axiom Technologies** is a global IT services partner that supports medium Job Summary: The POS Hardware Support Technician provides technical assistance and support for Point of Sale (POS) hardware used in retail or hospitality environments. The role involves installing, maintaining, and troubleshooting point-of-sale (POS) devices to ensure mínimal...

  • Product Support Specialist

    2 weeks ago

    Mount Waverley, Australia ECi Software Solutions Full time

    For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...