Integrations Consultant Support Officer

6 days ago


Mount Waverley, Australia People4U Full time

IT software support role
- Great learning opportunity
- Level 2 support role

Our client has
**_two 1yr contract roles_** in their customer service team. They are looking for people with IT skills who can solve software issues for customers.

The business is a software provider for the motor vehicle industry, and this is the perfect role for a person who loves solving IT issues. Both these contract positions have the potential to become permanent.

Duties and Responsibilities include:

- Troubleshooting and identifying solutions to issues.
- Managing an incident queue within expected timeframes.
- Provide diagnosis and resolve incidents.
- Communicating with customers and updating systems.

What you will bring to the role:

- Experience in a similar role.
- Good communication skills, written and verbal.
- Diploma or degree in IT.
- Windows 7 - Windows 11, Apple OS and GSuite knowledge.
- An understanding of AWS, Windows Server (Active Directory, DHCP, DNS, Group Policy) and Linux, ideally with practical experience.
- Basic SQL knowledge.
- Experience with support ticketing systems.
- An understanding of ITIL processes.

The roles are based in Mount Waverley, Melbourne. There will be weekend and evening work on a rostered basis.
- Please note that you must have full working rights (PR/Citizenship) in Australia to be eligible for this role._



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