Technical Support Specialist, Level 1

1 week ago

Glen Waverley, Australia SOTI Inc. Full time

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
- Who we are
- At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.
- To us, being visionary is more important than doing things the way they have always been done.
- What we are looking for
- What’s in it for you?
- The People - _From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.
- The Growth -_ Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big
- The Technology_ - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.
- What you will do
- Investigate issues reported by customers and work collaboratively with internal stake holders and see through to resolution
- Work proactively to update customers by reporting progress regarding outstanding queries
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
- Use various devices to reproduce customer environments in order to troubleshoot issues further.
- Experience you will bring
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
- 1-3+ years of relevant experience
- Must have experience working in the Japan market.
- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
- Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (i.e., SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
- Sound problem-solving abilities
- Strong team player (i.e., flexible, hard-working, fast-learner, self-motivated, results oriented)
- MDM/EMM knowledge or experience is desirable
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
- Language requirements:

- English must have (business proficiency)
- Bahasa (added advantage)
- Mandarin (added advantage)
- Korean (added advantage)
- Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee._

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