Technical Support Specialist

6 days ago

Glen Waverley, Australia Talent International Full time

**Job Details**:
**Location**

Glen Waverley

**Salary**

AU$75000 - AU$80000 per annum

**Job Type**

Full Time

**Ref**

BBBH96754_1670806162

**Contact**

Melissa Haddad

**Posted**

about 1 hour ago

Permanent opportunity for a Level 2 Technical Specialist Support Bilingual - English & Mandarin

**Responsibilities**:

- Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
- Create/assess Jira Tickets for Level 1 specialists and help them in triage process
- Coach and assist Level 1 agents to help them in their regular cases and manage their workload

**Experience required**:

- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
- 4+ years of relevant experience Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (i.e., SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
- Sound problem-solving abilities Strong team player (i.e., flexible, hard-working, fast-learner, self-motivated, results oriented)
- MDM/EMM knowledge or experience is desirable

To be eligible to apply, you must be either an Australian/NZ Citizen or PR.

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