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Eoi - School Community Liaison Officer
2 weeks ago
This temporary vacancy is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months.
Your Role
**Responsibilities include**:
- Listen and understand using empathy and compassion, to initial telephone contact with parents, carers and other community members' regarding concerns or complaints and refer them back to the school to negotiate a suitable outcome.
- Provide advice to parents, carers and other community members on a broad range of departmental policies and guidelines and assist them with their understanding of such policy and guidelines.
- Liaise between the parents, carers and other community members and the school, to achieve a suitable outcome and resolution of relevant issues.
- Foster open effective communication, and develop relationships to enhance the likelihood of resolution of concerns between parents, carers, other community members and school personnel.
- Monitor progress and maintain accurate records of paperwork associated with parents, carers and other community members' contact with schools ensuring appropriate finalisation of record keeping process.
- Review progress, report on various projects, trends and action items and undertake investigation, research and analysis of sensitive and confidential matters.
- Maintain a high level of accuracy in correspondence and administrative documents, assisting with the development of efficient and effective record keeping processes and reviews across the Education Services team.
- Encourage an environment across the Education Services team in which high quality services are delivered by continually seeking improvements in administrative systems and processes.
- Assist the Principal Advisor, Regional Services with responsibilities.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Please refer to the attached role description for any mandatory requirements for this position.
**How to Apply**:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).
- Attach a 1-page written statement in response to the attached role description.
Applicants need to be a current Queensland Government employee to be eligible to apply.
Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
