Customer Service Officer

2 weeks ago

Bibra Lake, Australia Sika Full time

**Company Description**
Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, & Mining divisions across Australia.

We are a Global Organization with subsidiaries in over 103 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia.
- Handle incoming calls, orders, inquiries, and complaints promptly.
- Process orders, invoices, and credits accurately.
- Provide support to customers, branches, and other teams.
- Liaise with freight providers and logistics teams.
- Manage stock replenishment and back orders.
- Ensure timely delivery and order fulfillment.
- Data entry and record keeping.
- Prepare reports and documentation.
- Maintain organized filing systems.
- Provide excellent customer service and support.
- Work effectively as part of a team.
- Follow company policies and procedures.

**Qualifications**
- Experience with Export orders
- Previous experience within Customer Service/Call Centre or similar role.
- Have a strong understanding of Customer Service principles.
- Be self-motivated, quick leaner, with a can-do attitude.
- Have excellent interpersonal / communication skills and attention to detail.
- Have excellent computer skills / administrative skills.

**Additional Information**
As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.

In return for your experience and commitment, you will be rewarded with,
- A competitive salary package.
- A supportive working environment with a strong, positive company culture
- We invest in our employees - you will be provided with all relevant training and development.

**Applicants must have valid AU working rights.**

Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.
- Sika Australia is proud to be an Equal Employment Opportunity employer._
- We value and seek diversity in our workforce._

**_ Disclaimer - Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes._

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