E Commerce and Customer Service

4 days ago

Bibra Lake, Australia SEA DRAGON MARINE Full time

We are looking for a versatile and dynamic individual to join our team as an E-Commerce, Social Media, and Customer Service Specialist. In this hybrid role, you will manage our online store, create and curate engaging content across social media platforms, and provide exceptional customer service. You will play a crucial role in driving sales, enhancing brand visibility, and ensuring a positive experience for our customers.

**Key Responsibilities**:
**E-Commerce**:

- Manage and update product listings on the website, including pricing, descriptions, and images.
- Ensure smooth order processing, manage inventory, and track stock levels.
- Collaborate with the team to create promotions, sales campaigns, and product launches.
- Monitor website performance, analyze customer behavior, and suggest improvements to enhance the online shopping experience.

**Social Media**:

- Develop and execute a comprehensive social media strategy to build brand awareness and engagement across platforms
- Create and schedule engaging posts, stories, and content tailored to different social media channels.
- Respond to comments, messages, and inquiries, maintaining positive relationships with the online community.
- Track performance metrics, analyze trends, and report on the effectiveness of campaigns to adjust strategies accordingly.

**Customer Service**:

- Resolve customer complaints, process returns and exchanges, and manage order issues in a professional manner.
- Maintain accurate customer records and ensure efficient handling of customer requests.
- Collaborate with internal teams (e.g., shipping, inventory) to resolve issues and ensure timely delivery.

**Qualifications**:

- Proven experience in e-commerce platforms (e.g., Shopify, WooCommerce) and social media management.
- Strong communication skills with a focus on customer service and community engagement.
- Familiarity with social media tools
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Knowledge of SEO, digital marketing, and basic analytics is a plus.
- Strong organizational skills and ability to work independently.

**Job Types**: Part-time, Casual

Pay: $28.00 - $32.00 per hour

Expected hours: 20 - 25 per week

**Benefits**:

- Employee discount
- Referral program

Schedule:

- Day shift
- Monday to Friday

Supplementary Pay:

- Performance bonus

**Experience**:

- ecommerce: 2 years (preferred)

Work Location: In person

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