Customer Service Administrator

2 days ago

Bibra Lake, Australia Bambury Full time $70,000 - $120,000 per year

Bambury is a creative company that designs, manufactures and imports home textile products for sale to retailers throughout Australia and New Zealand. Our head office is in Bibra Lake (WA), with representation in other States and New Zealand. We have built strong business relationships with our customers through consistency, efficiency, and reliability of service.

The Role

This full-time role encompasses a broad range of administrative and customer service responsibilities.

Your duties will include, but are not limited to:

  • Process and authorise sales orders from wholesale customers, and online marketplace platforms.
  • Maintain multiple customer service email inboxes.
  • Maintain & update Customer Relationship Management (CRM) system.
  • Respond to customer queries via phone and email, ensuring proactive, diligent and accurate communication.
  • Liaise with Sales Agents regarding back orders, customer reserves, and order queries.
  • Coordinate freight processes, including investigating delayed/lost shipments and lodging claims.
  • Manage credit and return processes, including issuing credit return authorisation numbers, coordinating returns or destruction, and processing credits.
  • Upload and manage New Zealand orders and liaise with NZ customers.

To be successful in this role you will need:

  • Exceptional written and verbal communication skills.
  • The ability to prioritise and problem solve to ensure our customer service is kept at the highest standard.
  • Previous experience in frontline customer service.
  • A great eye for detail and be efficient, motivated and methodical.
  • Be able to work independently, as well as part of an enthusiastic team.
  • Strong computer and keyboard skills.
  • Intermediate level of MS Excel.
  • Previous experience using an accounts invoicing system is preferred.

You will also have an exceptional work ethic and be able to multi-task on a day-to-day basis. A "can do" attitude and a strong desire to learn are essential in this role.

This is a great opportunity for the right person to enjoy a team oriented working environment where their input is valued, and hard work is acknowledged.

If you feel this is the position for you, please forward us your resume and covering letter to Please also indicate your salary expectations and availability to start in a new role. Only people with the right to work permanently in Australia need apply.

Job Type: Full-time

Benefits:

  • Employee discount

Application Question(s):

  • How would you describe your MS Excel skills?

Experience:

  • Customer Services: 3 years (Preferred)

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

  • Customer Service Administrator

    5 hours ago

    Bibra Lake, Australia Bollinger Automation Full time

    Bollinger Automation has been the leader in Automatic Gates, Boom Gates, and Access Control in Perth for over 40 years. With our team expanding, we are seeking another talented individual with a solid understanding of Client liaisons and administrative duties. You would be joining and supporting a well-seasoned internal sales & Scheduling team already in...

  • Administration and Customer Service Assistant

    1 week ago

    Bibra Lake, Australia Tauro Turf Full time

    Part Time 19.5hrs 9am-4pm three days a week, preferably Wednesday, Thursday and Friday. Tauro Turf is a small family business that supplies and installs artificial grass. Our showroom/ office/ warehouse is located in the Bibra Lake industrial area. We are looking for someone with administration experience who is comfortable and confident in providing...

  • Customer Service

    2 weeks ago

    Bibra Lake, Australia Frontline Human Resources Full time

    **Customer Services Officer** **Frontline Human Resources** a privately own company established in 2001 and has a legacy of creating opportunities for companies and workers. Australian owned and operated, FHR has branches in Perth, Victoria, New South Wales, South Australia and Queensland. With remote teams and a huge database of contingent workers, we have...

  • Receptionist & Customer Service Administrator

    1 week ago

    Bibra Lake, Australia Bollinger Automation Full time

    **Receptionist / Job entry & Coordination with trades** - Part-time ( 5 Days per week job share) We are looking for someone to work 7:30am-12pm in a job share roll, who has worked within the **electrical, plumbing or similar** **industries.** Someone who has experience working within a small business environment.To be considered for this role you will need...

  • Customer Service Officer

    1 week ago

    Bibra Lake, Australia Sika Full time

    **Company Description** Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, & Mining divisions across Australia. We are a Global Organization with subsidiaries in over 103 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an...

  • Customer Service Officer

    4 hours ago

    Bibra Lake, Australia Redox Full time

    **The Company** Redox is a leading raw material and ingredients distributor with 11 regional offices throughout Australia, New Zealand, Malaysia, and United States of America. Established in 1965 with more than 370 staff and sales more than one billion dollars last financial year. Redox brings the best products from around the world to clients in over 140...

  • Retail Customer Service Officer

    1 week ago

    Bibra Lake, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    7 days ago

    Bibra Lake, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer Part-time

    5 hours ago

    Bibra Lake, Australia Top Cut Foods Full time

    **Top Cut Foods** is one of Australia’s leading meat suppliers, with several locations across Australia & Asia. We supply a wide variety of protein products to large hotel chains, well-renowned restaurants, caterers and sporting stadiums. A permanent part-time position has now become available for an exceptional Customer Service Officer to join our dynamic...

  • Sales Administrator

    2 weeks ago

    Bibra Lake, Australia SEA DRAGON MARINE Full time

    Fast paced and exciting work environment Accountabilities & Responsibilities: - Liaise with internal stakeholders, including warehouse and distribution, and purchasing to check the stocks and ensure the deliveries on time - Invoicing - Check all orders(price & quantity) at the end of the day as per customer’s final order 2. Quotation - Sending...